Khiya Carter
Orlando ,FL
Summary
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, collaboration, and communication. In previous roles, I have made a significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
3
3
years of professional experience
Work History
Account Manager
State Farm
Deltona, Florida
03.2025 - Current
- Collaborated with sales teams to develop tailored solutions for clients.
- Managed client accounts to ensure satisfaction and retention.
- Maintained up-to-date knowledge of industry products and services offered.
- Identifying the fittest option for each customer, ensuring all of their individual needs and wants are met.
- De-escalated customer interactions by providing alternative solutions to issues.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Developed strategies to increase revenue from existing accounts.
- Facilitated regular meetings to discuss account progress and client needs.
Case Consultant
Morgan and Morgan
Longwood, US
10.2023 - 03.2025
- Managed incoming client claims, providing expert advice and support on specific cases.
- Filtered and assessed potential claims to determine eligibility for further legal action.
- Demonstrated strong empathy and communication skills while supporting clients through challenging, emotionally difficult situations.
- Maintained a high level of efficiency and professionalism, ensuring each case was handled with care, and in a timely manner.
- Walked clients through complex legal documents, explaining their meaning and facilitating a smooth transition by assigning cases to appropriate case staff for further processing.
Teacher
Primrose Schools
Lake Mary, US
06.2022 - 10.2023
- Provided high-quality care and education to children, ensuring safety and well-being in a fast-paced, multi-child environment.
- Built and maintained strong relationships with students and parents, fostering trust and open communication.
- Delivered exceptional customer service by creating a welcoming atmosphere and addressing the needs of families promptly.
- Applied strong time-management skills to balance responsibilities and ensure all children received appropriate attention and care.
Education
High school diploma -
Seminole High School
Sanford, FL05.2022
Skills
- Client assessment
- Documentation proficiency
- Attention to detail
- Multitasking capacity
- Coordinate referrals
- Sales proficiency
- Customer relationship management
- Cross-functional collaboration
- Effective communication
- Time management
- Community involvement
- Conflict resolution
Timeline
Account Manager
State Farm
03.2025 - Current
Case Consultant
Morgan and Morgan
10.2023 - 03.2025
Teacher
Primrose Schools
06.2022 - 10.2023
High school diploma -
Seminole High School