Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Khloe Hammerstrom

Basehor,KS

Summary

Aspiring Medical Laboratory Scientist with hands-on experience in specimen processing and client support. Demonstrates high productivity and adaptability in laboratory settings, excelling under pressure. Strong problem-solving skills, and commitment to quality assurance in all professional interactions.

Overview

5
5
years of professional experience

Work History

Client Services Agent

ARUP Laboratories
Basehor, Kansas
10.2024 - Current
  • Build and maintain customer relationships throughout all communications, while providing a positive, professional, and empathetic understanding to all customers.
  • Create and modify patient orders and demographics by following complex ordering procedures, processes and policies.
  • Prioritize, research and respond to requests for test information, specimen requirements, supplies and fees associated with vendor and internal testing
  • Foster communications and exhibit exceptional customer service in all professional interactions.
  • Exercise careful deliberation and judgment pertaining to complex job requirements and responsibilities in order to best serve the patient, customer, and ARUP.
  • Exhibits high-quality performance through accuracy and commitment in a timely manner.
  • Promote and exercise information management through case ownership and prioritization by providing thorough documentation and follow through when appropriate for customer satisfaction.
  • Familiarity with ARUP clients and Account Executives.
  • Provide education, guidance, and resolution to customers regarding available resources, information and application utility.
  • Promotes and utilizes multiple systems within ARUP in order to research and resolve customer issues effectively and efficiently.
  • Serves as a liaison between ARUP customers and technical sections.
  • Other duties as assigned.

Lab Client Support Tech Sr.

ARUP Laboratories
Salt Lake City, Utah
01.2024 - 10.2024
  • Processing specimens coming in for infectious disease testing, which includes ensuring patient identifiers match, the specimen/media type is correct, and the temperature/stability are acceptable for testing.
  • Writing exceptions when specimen is not acceptable for testing, communicating to clients the need for disclaimers/cancellations or clarifying questions.
  • Receiving calls from clients regarding open exceptions, and/or add-on testing.
  • Calling clients concerning exceptions and/or clarifying questions regarding add-on testing.
  • Performing daily duties within the laboratory, including reading daily activity reports, handling pending faxes and exceptions, rerouting specimens, and reviewing pending inquiries.
  • Assisting other departments with clarifying questions regarding specimen acceptability.
  • Ensure quality patient care is met, following and understanding HIPAA requirements.

Junior Instructor

Valor Academy of Martial Arts
Bountiful, Utah
12.2020 - 04.2024
  • Developed agenda for class sessions as well as comprehensive curricula for students guiding progress from beginner through advanced stages of program.
  • Collaborated with other instructors on developing innovative teaching strategies.
  • Assessed student skill level and modified instruction accordingly.
  • Attended community events to meet prospective new students following enrollment and total revenue targets.
  • Instilled discipline and respect in students, as well as proper dojang etiquette.
  • Maintained full schedule of classes for groups of different ability levels and end goals.
  • Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
  • Instructed students on self-defense techniques in a safe environment.
  • Advised parents on appropriate ways to support their children's development in martial arts.

Teacher's Aide

Ascent Academies of Utah
Farmington, Utah
10.2022 - 01.2024
  • Organized student performance and enrichment activities to facilitate learning.
  • Distributed textbooks, workbooks, papers, and pencils to students.
  • Monitored student behavior in the classroom, hallways, cafeteria, playground.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Provided individualized and small group support to reinforce classroom topics and promote student learning.
  • Instructed small groups of students on specific topics within the scope of teacher's lesson plan.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Supervised student activities during recess, lunchtime, and other breaks.
  • Graded assignments and exams in a timely and fair manner.
  • Instructed and monitored students in use and care of school equipment and materials to prevent injuries and damage.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Implemented classroom rules and procedures to maintain discipline and order.
  • Assisted with special projects such as organizing field trips or fundraising events.
  • Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
  • Helped maintain a safe learning environment for all students.

Lab Client Support Tech

ARUP Laboratories
Salt Lake City, Utah
04.2022 - 10.2022
  • Processing specimens coming in for infectious disease testing, which includes ensuring patient identifiers match, the specimen/media type is correct, and the temperature/stability are acceptable for testing.
  • Writing exceptions when specimen is not acceptable for testing, communicating to clients the need for disclaimers/cancellations or clarifying questions.
  • Receiving calls from clients regarding open exceptions, and/or add-on testing.
  • Calling clients concerning exceptions and/or clarifying questions regarding add-on testing.
  • Assisting other departments with clarifying questions regarding specimen acceptability.
  • Ensure quality patient care is met, following and understanding HIPAA requirements.

Shift Lead

Cubbys
Bountiful, Utah
07.2020 - 11.2020
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Trained new employees on company policies, procedures, and job duties.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Complied with all local health codes and regulations concerning food preparation and handling.
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Provided excellent customer service by greeting customers, taking orders, and answering questions.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Education

Associate of Science -

Kansas City Kansas Community College
Kansas City, KS
05-2026

High School Diploma -

Woods Cross High School
Woods Cross, UT
05-2022

Associate of Science -

Salt Lake Community College
Salt Lake City, UT

Some College (No Degree) -

Weber State University
Ogden, UT

Skills

  • Customer service
  • Specimen processing
  • Information management
  • Quality assurance
  • Team collaboration
  • Client support
  • Problem solving
  • Safe specimen handling

References

References available upon request.

Timeline

Client Services Agent

ARUP Laboratories
10.2024 - Current

Lab Client Support Tech Sr.

ARUP Laboratories
01.2024 - 10.2024

Teacher's Aide

Ascent Academies of Utah
10.2022 - 01.2024

Lab Client Support Tech

ARUP Laboratories
04.2022 - 10.2022

Junior Instructor

Valor Academy of Martial Arts
12.2020 - 04.2024

Shift Lead

Cubbys
07.2020 - 11.2020

Associate of Science -

Kansas City Kansas Community College

High School Diploma -

Woods Cross High School

Associate of Science -

Salt Lake Community College

Some College (No Degree) -

Weber State University

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