Hi, I’m
Nicole Brown
Modesto,CA
Summary
Detail-oriented and tech-savvy professional with over a decade of experience in data management, customer support, and administrative operations. Proven ability to maintain high accuracy in data entry, optimize workflows, and enhance organizational efficiency. Recognized for exceptional communication skills, time management, and problem-solving abilities, making significant contributions to team success and client satisfaction.
Overview
22
years of professional experience
Work History
Divine Healing, LLC
Client Services Agent
01.2021 - Current
Job overview
- Maintained 99% data accuracy while managing client records across digital platforms
- Improved team efficiency by streamlining documentation workflows and automating repetitive processes
- Increased client satisfaction ratings by 20% through timely communication and personalized service delivery.
A. VelardeModesto, CA
Direct Support Professional
01.2017 - 01.2021
Job overview
- Processed and maintained detailed records for client care plans, achieving 98% accuracy in audits
- Spearheaded a documentation initiative that reduced administrative errors by 30%
- Collaborated with cross-functional teams to optimize data-sharing protocols, improving operational efficiency.
Dr. Bluum, DDSModesto, CA
Dental Assistant
01.2014 - 01.2017
Job overview
- Enhanced operational precision by accurately maintaining electronic health records, achieving 100% HIPAA compliance
- Implemented a data validation process that improved schedule accuracy by 25%
- Strengthened communication protocols, reducing patient appointment no-shows by 20%.
Comcast Cable CoLivermore, CA
Customer Account Executive
01.2003 - 01.2009
Job overview
- Entered and managed high-volume customer data with 95% accuracy, minimizing service errors
- Contributed to a 15% reduction in account discrepancies through proactive error resolution
- Consistently exceeded productivity goals by effectively prioritizing tasks in a fast-paced environment.
Education
Heald College
Associate of Science from Healthcare Administration
01.2015
University Overview
Skills
- Data Entry & Documentation Accuracy
- Microsoft Office Suite & CRM Systems
- Workflow Optimization & Time Management
- Cross-Functional Communication
- Error Identification & Problem Resolution
- Remote Collaboration & Confidentiality
- ADDITIONAL SKILLS
- Advanced Proficiency in
- Microsoft Office (Word, Excel, Outlook)
- Experience with Data Entry Software & Confidential Data Handling
- Strong Analytical and Multitasking Abilities
- Expertise in Remote Work Tools & Virtual Collaboration
Timeline
Client Services Agent
Divine Healing, LLC
01.2021 - Current
Direct Support Professional
A. Velarde
01.2017 - 01.2021
Dental Assistant
Dr. Bluum, DDS
01.2014 - 01.2017
Customer Account Executive
Comcast Cable Co
01.2003 - 01.2009
Heald College
Associate of Science from Healthcare Administration
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