Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khoa Pham

Columbus,OH

Summary

Results-driven professional with expertise in workflow optimization and process improvement. Proven ability to enhance operational efficiency and foster team collaboration to achieve organizational goals.

Overview

5
5
years of professional experience

Work History

Outbound Process Guide

Amazon
Columbus, OH
08.2023 - Current
  • Monitored workflow to ensure compliance with standard operating procedures, identifying areas for improvement.
  • Facilitated process improvements that streamlined operations in fulfillment centers, contributing to overall efficiency.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Communicated with management to identify and propose solutions for process barriers, enhancing operational effectiveness.

Inbound Problem Solver

Amazon
Columbus, OH
01.2021 - 08.2023
  • Resolved many tickets per day to keep queue clear and packages moving efficiently.
  • Collaborated with teams to streamline processes, enhancing customer service response times.
  • Verified work of personnel by checking receiving activities, supporting team members during challenging situations.
  • Created reports regarding customer complaints, response times, resolution rates.
  • Logged unsellable products for donation or destruction due to damage, ensuring compliance with company protocols.

Education

Data Technician Certificate - Information Technology

Columbus State Community College
Columbus, OH
05-2026

Bachelor of Arts - International Business Management

TON DUC THANG
VIETNAM
09-2014

Skills

  • Data analysis
  • Workflow optimization
  • Process improvement
  • Technical troubleshooting
  • Goal oriented
  • Team collaboration

Timeline

Outbound Process Guide

Amazon
08.2023 - Current

Inbound Problem Solver

Amazon
01.2021 - 08.2023

Data Technician Certificate - Information Technology

Columbus State Community College

Bachelor of Arts - International Business Management

TON DUC THANG
Khoa Pham