Khou Hang
Saint Paul,MN
Summary
Self-motivated Accounts Receivable Lead brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
8
8
years of professional experience
Work History
Account Receivables Coordinator Lead
Community Dental Care
01.2023 - Current
- Processing payments from insurances and patients (EFT,ACH, Credit Cards)
- Work with insurances to resolve discrepancies
- Preparing and batching statements
- Resolving patient and insurance questions
- Review accounts for adjustments and balances
- Review and send out dental claims as needed
- Work with Medicaid and Commercial insurances
- Gathered and organized materials to support operations
- Entered data, generated reports, and produced tracking documents
- Coached employees through day-to-day work and complex problems
- Trained team members on Accounts Receivable protocols and procedures
Admin. Asst
Twin City Garage Door Co
01.2022 - 12.2022
- Answering inbound calls at the front desk
- Ordering supplies for office needs
- Processing payroll for technicians
- Working with customers on past due bills
- Invoicing
- Route customers to the correct department
- Schedule service for customers
Medical Claims Processor
Kraft, Optum/UHG
11.2021 - 12.2021
- Looking through medical claims received
- Working with co-workers to process claims
- Understanding if CPT codes sent in are correct for claims received
- Reviewing claims that need further processing
Medical Service Coordinator
LHI/UHG
06.2021 - 10.2021
- Coordinating with Medical facilities to schedule appointments for employee’s
- Take inbound calls from employees to schedule their exams
- Sending out medical kits needed for appointments
- Calling employees ahead of time to remind them to make their appointments
- Registering employees into database
- Making sure to comply with Federal laws to not talk to employees when they are supposed to be on their rest time
clinical assistant
HealthPartners Neuroscience Center
01.2021 - 04.2021
- Check patients in and out
- Schedule follow up appointments
- Route patients to surgery scheduling
- Sending prescriptions refill requests to providers
- Checking patient voicemails/emails and responding in a timely manner
- Scanning in documents to Medical Records
Account Receivables Coordinator
Community Dental Care
05.2016 - 09.2020
- Processing incoming payments from insurance claims
- Work with insurances to resolve discrepancies in a claim
- Preparing statements
- Posting live checks and preparing deposits
- Take inbound calls from patient’s regarding their accounts
- Notating patient accounts regarding balances
- Help Claims Specialists send out claims that are missed
- Responding to requests from insurance
- Work with Medicaid and Commercial insurances
- Send out prior authorizations for patient and following up
Education
High School Diploma -
Johnson Senior High
Saint Paul05.2008
Skills
- Recordkeeping
- Information Collection
- Administrative Leadership
- Database Management
- Document Management
- Staff Supervision
- Data Entry
- Process Improvement
- MS Office
- Document Control
- Strategic Planning
- Customer Service
- Medical Terminology
Languages
Hmong
Native or Bilingual
Timeline
Account Receivables Coordinator Lead
Community Dental Care
01.2023 - Current
Admin. Asst
Twin City Garage Door Co
01.2022 - 12.2022
Medical Claims Processor
Kraft, Optum/UHG
11.2021 - 12.2021
Medical Service Coordinator
LHI/UHG
06.2021 - 10.2021
clinical assistant
HealthPartners Neuroscience Center
01.2021 - 04.2021
Account Receivables Coordinator
Community Dental Care
05.2016 - 09.2020
High School Diploma -
Johnson Senior High