Khou Her
Customer Service Representative
Collinsville,US
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Style Consultant
Target
Anchorage, AK
11.2019 - 07.2020
- Operated register for cash, check and credit card transactions with excellent accuracy levels.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
Crew Team Member
McDonald's
Anchorage, AK
05.2018 - 02.2019
- Recorded orders by answering customer questions and entering requests in system.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Answered customer calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Personal Care Assistant
Consumer Direct Care Network
Anchorage, AK
12.2015 - 01.2017
- Conferred with supervisor to discuss patient condition and medical care.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented residents' mental status, sleep and eating patterns in medical record books.
Education
High School Diploma -
Bartlett High School
Anchorage, AK 08.2011 - 05.2015
Skills
MS Office
Financial statements expertise
CRM
Creative problem solving
POS systems
Analytical and Critical Thinking
Google Workspace
Flexible and Adaptable
Intuit Academy Bookkeeping Specialization
- Understanding of how to use the accounting equation and double-entry accounting.
- Use the general journal and general ledger to record and keep track of business transactions.
- Understanding of the accounting cycle by learning how to create trail balances and produce financial statements.
- Understanding of key accounting assumptions and principles and learn about the different types of accounting methods bookkeepers use.
Timeline
Style Consultant
Target
11.2019 - 07.2020
Crew Team Member
McDonald's
05.2018 - 02.2019
Personal Care Assistant
Consumer Direct Care Network
12.2015 - 01.2017
High School Diploma -
Bartlett High School
08.2011 - 05.2015