KHRESTA AIMEE DUMAYAS
Ontario,USA
Summary
Banking professional with extensive experience at Citizens Business Bank, specializing in problem resolution and customer service. Demonstrated success in cash handling and compliance, ensuring precise transaction processing and high service standards. Skilled in mentoring staff and improving operational efficiency while building strong client relationships.
Overview
20
20
years of professional experience
Work History
Exception Item Specialist III
Citizens Business Bank
Ontario, California
02.2023 - Current
- Reviewed discrepancies including incorrect amounts, duplicate postings, check numbers, and account numbers to ensure accurate financial records.
- Balance Positive Pay reports and verify all exceptions are resolved.
- Correct posting errors by debiting or crediting the appropriate accounts.
- Prepare adjustment entries and documentation.
- Keep accurate logs of research, adjustments and resolutions for audit purposes.
- Communicated with other departments and collaborated with tellers to resolve issues, enhancing overall operational efficiency.
- Responded to inquiries from clients regarding financial processes and policies. regarding exception alerts and deadlines, providing timely support to maintain workflow continuity.
- Compare checks presented for payment against the issued check list.
Assistant Customer Service Supervisor
Hawaii National Bank
Honolulu, HI
12.2005 - 11.2022
- Processed daily customer transactions including deposits, withdrawals, wire transfers, cashier's checks, and loan payments with high accuracy and compliance.
- Facilitated opening and closing of personal and business checking, savings, and certificate of deposit (CD) accounts, enhancing customer experience.
- Resolved customer complaints and account discrepancies professionally, ensuring customer satisfaction and policy adherence.
- Managed daily and monthly cash ledgers, achieving accurate balancing and timely reporting.
- Reviewed and followed up on returned checks and deposit items.
- Conducted monthly audits of teller cash drawers, cash recyclers, and general ledger accounts.
- Mentored staff and reinforced service standards to support branch operations and improve customer service.
Education
Associate in Science (A.S.) - Business Software Applications
Heald College
Honolulu, HI07.2003
High School Diploma -
Waipahu High School
Waipahu, HI06.2001
Skills
- Customer Service & Relationship Management
- Cash Handling & Balancing
- Teller Operations & Audits
- Account Opening & Maintenance
- Transaction Processing (Deposits, Withdrawals, Wires)
- Regulatory & Policy Compliance
- Problem Resolution & Escalation Handling
- Time Management & Multitasking
- Computer Proficiency (POS, Banking Systems, MS Office)
Timeline
Exception Item Specialist III
Citizens Business Bank
02.2023 - Current
Assistant Customer Service Supervisor
Hawaii National Bank
12.2005 - 11.2022
Associate in Science (A.S.) - Business Software Applications
Heald College
High School Diploma -
Waipahu High School