Khristell Medina
Napa,CA
Summary
Customer-focused hospitality professional with experience as a Hostess and PBX Operator, skilled in front-of-house operations, call management, and guest relations. Adept at handling high-volume phone systems, coordinating reservations, directing inquiries, and providing exceptional service in fast-paced environments. Known for clear communication, professionalism, and the ability to create a welcoming experience while maintaining operational efficiency.
Overview
6
6
years of professional experience
Work History
PBX Operator
Auberge Resorts
Napa, CA
09.2022 - Current
- Managed multi-line phone systems to ensure efficient call routing and customer service.
- Trained new operators on PBX systems and protocols, enhancing team performance.
- Provided exceptional guest support through prompt and courteous communication.
- Coordinated with departments to relay important messages and information swiftly.
- Resolved patient billing inquiries and other issues efficiently.
- Organized and prepared billing documentation.
Restaurant Hostess
Los Agaves Mexican Cuisine
Napa, CA
02.2022 - 09.2022
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Billing- running Credit/Debit card payments.
Restaurant Hostess
Don Perico Mexican Restaurant
Napa, CA
07.2020 - 02.2022
- Answered customer questions about hours, seating and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- assisting in booking reservations.
- Maintain a professional relationship with guest throughout their visit and by phone.
Education
High School Diploma -
Vintage High School
Napa, CAAssociate of Science -
Napa Valley College
Napa, CASkills
- Warm and Welcoming
- Menu Memorization
- Table Setting Arrangements
- Traffic Calming
- To-Go Order Preparation
- Team Player
- Telephone operations
- Excellent verbal communication skills
Languages
Spanish
English
Timeline
PBX Operator
Auberge Resorts
09.2022 - Current
Restaurant Hostess
Los Agaves Mexican Cuisine
02.2022 - 09.2022
Restaurant Hostess
Don Perico Mexican Restaurant
07.2020 - 02.2022
High School Diploma -
Vintage High School
Associate of Science -
Napa Valley College