Khristian Mason
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Claims Support Administration
Bridger Insurance
03.2024 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Facilitating financial transactions with automotive repair facilities.
- Acquiring police reports through the Carfax system
- Incorporating BI Demands into proper claim and notifying the relevant agents.
- Worked well in a team setting, providing support when needed.
- Provided support for special projects.
Administrative Coordinator
American Access Casualty
12.2021 - 02.2024
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Administrator of TXDOT, ISO, IAA and TLO
- Organized meetings for Managers and coordinated availability of conference rooms for participants.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork and equipment.
- Managed benefits enrollment by answering questions and aiding employees with login details.
Title Procurement Processor
Copart
07.2021 - 12.2021
- Organized and prepared title documents to transfer ownership of property.
- Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
- Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines
- Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance
- Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines and contractual obligation.
- Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)
Associate Customer Service Representative
Liberty Mutual
01.2019 - 04.2021
- Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability.
- Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most.
- Upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services.
- Maintains and tracks accurate data in various computer systems.
- Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment.
- Providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes.
Customer Service Rep Ⅱ
Department of Public Safety
01.2014 - 01.2019
- Meets and deals with the general public in a professional and courteous manner; answers general questions pertaining to applications for various types of driver licenses and identification cards.
- Advises applicants of suspensions, cancellations and revocations, and advises how to qualify.
- Screens application forms to ensure applicant qualification; prepares data cards and instruction permits; administers oaths as necessary.
- Collects appropriate license fees and prepares receipts; captures photograph of applicants, their signatures, and their fingerprints.
- Became one of the Nemo -Facilitators, assisted with preparation of a training class for a new system being introduced to employees.
Education
Associate of Arts - Education
Eastfield Community College
Mesquite, TexasNo Degree - Business Administration, Interdisciplinary Studies
Texas A&M-Commerce
Commerce, TX12.2023
Skills
- Microsoft Office; Powerpoint, Excel, Outlook
- Database entry
- Organizational skills
- Administrative Support
- Workflow management
- Document control
- Customer care and support
- Excellent communication skills
- Problem-solving abilities
- High-energy attitude
- Interpersonal skills
References
REFERENCESAvailable upon request.
Timeline
Claims Support Administration
Bridger Insurance
03.2024 - Current
Administrative Coordinator
American Access Casualty
12.2021 - 02.2024
Title Procurement Processor
Copart
07.2021 - 12.2021
Associate Customer Service Representative
Liberty Mutual
01.2019 - 04.2021
Customer Service Rep Ⅱ
Department of Public Safety
01.2014 - 01.2019
Associate of Arts - Education
Eastfield Community College
No Degree - Business Administration, Interdisciplinary Studies
Texas A&M-Commerce
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