Khristian Smith
Pittsburgh,PA
Summary
Dynamic customer service professional with a proven track record at American Airlines, excelling in problem resolution and relationship building. Adept at enhancing customer experiences and streamlining operations, I leverage critical thinking and data entry skills to drive satisfaction and efficiency. Passionate about fostering positive interactions and delivering exceptional service.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
American Airlines
12.2022 - Current
- Assisted customers with inquiries, ensuring prompt and accurate information delivery.
- Assisted passengers with check-in processes and baggage handling.
- Resolved customer inquiries and complaints in a timely manner.
- Coordinated flight information updates and ensured accuracy of schedules.
- Provided support during peak travel periods, enhancing operational flow.
- Maintained knowledge of airline policies and procedures for effective service delivery.
- Collaborated with team members to improve customer experience initiatives.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
Patient Liaison
Tadiso
04.2017 - Current
- Facilitated communication between patients and healthcare providers to enhance patient experience.
- Assisted in coordinating patient appointments and follow-up care to ensure continuity of services.
- Supported patient education initiatives by providing information on treatment options and resources.
- Collaborated with interdisciplinary teams to address patient needs and streamline service delivery.
- Tracked patient feedback and concerns, implementing improvements to enhance overall satisfaction.
- Input and validated patient information utilizing electronic health record (EHR) systems.
- Assisted in maintaining confidentiality and compliance with HIPAA regulations.
- Developed efficient workflows to enhance data processing speed and accuracy.
- Trained new staff on data entry protocols and best practices.
- Organized and maintained accurate records in compliance with organizational standards.
- Supported team in processing incoming documents, ensuring timely handling and archiving.
- Implemented efficient filing systems to enhance document accessibility and retrieval speed.
- Collaborated with departments to ensure accurate documentation for audits and inspections.
Membership Manager
YMCA Greater Pittsburgh
01.2016 - 05.2019
- Led workshops and events aimed at promoting health and wellness within the community.
- Managed membership database, ensuring accurate record-keeping and timely updates on renewals or changes in status.
- Coordinated volunteer initiatives that allowed members to give back to their communities while strengthening their connections within the organization.
- Developed strong relationships with key stakeholders, including corporate partners, sponsors, and community organizations.
- Increased membership retention through effective communication strategies and personalized outreach.
- Assisted in the development of annual budgets for membership operations, carefully monitoring expenses throughout the year to stay on target.
- Analyzed membership data to identify trends and opportunities for growth, informing future strategy decisions.
- Developed and implemented member engagement strategies to enhance retention rates.
- Coordinated marketing initiatives to promote program offerings and increase membership enrollment.
- Trained staff on best practices for member relations, fostering a supportive team environment.
Environmental Services Housekeeper
UPMC Presbyterian Hospital
06.2012 - 04.2017
- Performed routine cleaning and sanitation of patient rooms and common areas to maintain a safe environment.
- Utilized specialized cleaning equipment to ensure thorough disinfection of surfaces and high-touch areas.
- Monitored supply levels and reported needs to maintain adequate inventory for cleaning operations.
- Assisted in training new staff on cleaning protocols and safety procedures to enhance team efficiency.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
Sales Representative
Old Navy
01.2011 - 07.2013
- Delivered exceptional customer service to enhance shopping experience and drive repeat business.
- Assisted in inventory management and restocking to maintain product availability and organization.
- Collaborated with team members to create visually appealing merchandise displays that attract customers.
- Analyzed sales trends to recommend product placements and promotions that increase revenue opportunities.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Cleaned, closed, and secured store at end of shift.
- Organized and participated in special store events, such as seasonal sales or launch parties, to attract new customers and boost overall revenue.
- Assisted with visual merchandising efforts, creating cohesive and visually appealing displays that showcased current trends and inventory highlights.
Education
Pastry Chef - Food Service
Steel Center Vo Tech
Pleasant Hills, PA06-2010
High School Diploma -
Steel Valley High School
Munhall, Pa06-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Coordination
Timeline
Customer Service Representative
American Airlines
12.2022 - Current
Patient Liaison
Tadiso
04.2017 - Current
Membership Manager
YMCA Greater Pittsburgh
01.2016 - 05.2019
Environmental Services Housekeeper
UPMC Presbyterian Hospital
06.2012 - 04.2017
Sales Representative
Old Navy
01.2011 - 07.2013
Pastry Chef - Food Service
Steel Center Vo Tech
High School Diploma -
Steel Valley High School