Khristlyn Liddell

• Directed team efforts to attain operational excellence by optimizing workflow processes.
• Designed and implemented training programs to elevate staff performance and customer service capabilities.
• Implemented inventory management systems to optimize stock accuracy and streamline operational efficiency.
• Evaluated sales data to uncover trends and enhance menu offerings.
• Assessed employee performance and delivered constructive feedback to enhance professional growth.
• Directed and inspired employees to enhance productivity and engagement in work.
• Elevated customer satisfaction by promptly resolving disputes and maintaining open communication channels.
• Facilitated training sessions for personnel on equipment maintenance and ensured active participation in skill development exercises.
• Implemented waste reduction initiatives and executed revenue development strategies to align department with sales and profit objectives.

• Oversaw over 65 inbound and outbound customer calls regarding prescription medication refills, billing inquiries, insurance claims, and pharmacy services.
• Addressed customer inquiries with promptness and professionalism, ensuring empathetic and accurate issue resolution.
• Facilitated accurate communication of medication availability, pricing, and insurance coverage details.
• Spearheaded collaboration with pharmacists, pharmacy technicians, and healthcare professionals to clarify prescriptions and resolve medication-related issues.
• Orchestrated customer setup and management of prescription profiles, ensuring seamless delivery and pickup options.

Oversaw refill request processing and ensured accurate, timely submission of prescriptions.

• Oversaw and guided team members throughout assigned shifts.
• Assigned tasks strategically to optimize workflow and enhance productivity.
• Delivered on-the-spot coaching and support to uphold Chick-fil-A standards.
• Addressed guest concerns with professionalism and efficiency to enhance customer satisfaction.
• Managed opening and closing procedures, ensuring accurate inventory counts, efficient cash handling, and thorough completion of cleaning checklists.
• Oversaw adherence to food safety, cleanliness, and quality standards.
• Monitored and enforced adherence to health and safety regulations.
• Facilitated communication of shift updates and concerns to upper management.
• Oversaw maintenance of accurate logs documenting operational incidents and maintenance requirements.
• Onboard new team members and oversee continuous staff development initiatives.