Khrydencia Bell
Birmingham ,AL
Summary
Dynamic and results-driven professional with a strong background in customer relations and bookkeeping. At Domino's Pizza and Oxford Cabinetry & Stone. I enhanced delivery efficiency and resolved customer complaints, fostering loyalty. Proficient in QuickBooks and Excel, I effectively managed accounts payable and payroll, ensuring accuracy and compliance. Committed to team development and operational excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
07.2021 - Current
- Maintained cleanliness and organization of work area to meet health standards.
- Collaborated with team members to streamline delivery processes and enhance efficiency.
- Resolved customer complaints effectively, promoting satisfaction and loyalty.
- Supported training of new staff on company policies and procedures for consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new staff on pizza-making techniques and kitchen safety protocols.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Bookkeeper
Oxford Cabinetry & Stone
08.2021 - 01.2025
- Assisted in preparing monthly financial reports for management review and decision-making.
- Utilized QuickBooks to track expenses, revenue, and payroll effectively.
- Collaborated with vendors to resolve discrepancies and maintain positive relationships.
- Trained new staff on bookkeeping procedures and software usage for seamless onboarding.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
Education
GED -
Oxford High School
Oxford, MSSkills
- Customer relations
- Problem resolution
- Computer proficiency
- Payment processing
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Product knowledge
- Team development
- Microsoft PowerPoint
- Staff training
- Order fulfillment
- Spreadsheets
- Invoice processing
- Bank statement reconciliation
- Accounts payable
- Intuit quickbooks
Timeline
Bookkeeper
Oxford Cabinetry & Stone
08.2021 - 01.2025
Customer Service Representative
Domino's Pizza
07.2021 - Current
GED -
Oxford High School