Khrysten Claiborne
Atlanta,GA
Summary
Seasoned administrative professional with several years' of experience in high-efficiency office management within the community management industry. Demonstrated proficiency in workflow optimization, process improvements, and mastery of numerous software and system technologies. Proven record of delivering substantial cost savings across administrative operations, inventory oversight, and exceptional skill in resident relations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Community Manager
Venterra Living
Atlanta, USA
01.2022 - 05.2026
- Serve as a primary communication liaison between residents, ownership, vendors, and internal leadership.
- Draft professional correspondence including notices, lease communications, compliance updates, and escalations.
- Drive leasing performance, renewals, and revenue optimization.
- Conduct agent walks, unit inspections, and compliance reviews.
- Resolve escalated resident concerns using de-escalation and solution-focused communication.
- Support reporting, budgeting, and operational KPIs.
- Assisted in maintaining resident satisfaction through effective communication and service.
- Coordinated resident events to foster community engagement and involvement.
- Supported property maintenance by addressing resident concerns and facilitating repairs.
- Implemented marketing strategies to attract prospective residents and enhance visibility.
Senior Leasing Consultant
Equity Residential
Atlanta, USA
01.2019 - 01.2022
- Leveraged consultative communication techniques to convert prospects into residents.
- Conducted high-impact tours, follow-ups, and closing conversations.
- Managed inbound/outbound communications via phone, email, and CRM platforms.
- Assisted with marketing campaigns and community outreach.
- Maintained accurate leasing files and regulatory documentation.
- Managed lease documentation and ensured compliance with company policies.
- Conducted property tours and showcased amenities to prospective residents.
- Developed marketing strategies to attract new tenants and enhance retention.
Leasing Consultant
Sunquest Properties
Atlanta, USA
01.2017 - 01.2019
- Provided professional written and verbal communications support for internal teams and external stakeholders.
- Drafted emails, notices, reports, and documentation for operational and legal use.
- Supported leadership with correspondence, scheduling, and document preparation.
- Maintained confidentiality and accuracy in sensitive communications.
- Assisted clients in selecting suitable rental properties based on needs.
- Managed lease agreements, ensuring compliance with company policies and regulations.
Education
Bachelor of Business Administration - Business Management
University of Louisiana at Monroe
08.2013 - 01.2016
Skills
- Business & Professional Communication
- Client & Stakeholder Relations
- Revenue Growth & Sales Strategy
- Leasing & Portfolio Operations
- Compliance & Legal Coordination
- Negotiation & Conflict Resolution
- Process Improvement
- CRM & Property Management Systems
- Reporting & Documentation
- Resident engagement
- Time management
- De-escalation techniques
- Analytics reporting
- Cross-functional coordination
- Records and database administration
- Yardi software proficiency
- Meticulous and detail-oriented
- Interior renovations
- Verbal and written communication
- Content creation
- Payment management
- HTML and CSS
- Facility repair reporting
- Income and expense management
- CRM software
- Tenant and eviction laws
Timeline
Assistant Community Manager
Venterra Living
01.2022 - 05.2026
Senior Leasing Consultant
Equity Residential
01.2019 - 01.2022
Leasing Consultant
Sunquest Properties
01.2017 - 01.2019
Bachelor of Business Administration - Business Management
University of Louisiana at Monroe
08.2013 - 01.2016