Khrystina Buchanan
Surprise,AZ
Summary
Risk-focused fraud detection specialist II with experience in investigative workflows and fraud risk management. Skilled in data analysis and reporting to improve detection accuracy and decision speed. Trained teams, improved operational efficiency, and sustained strong verbal communication in cross-functional collaboration.
Overview
11
11
years of professional experience
Work History
Fraud Detection Specialist II
USAA
2025.08 - Current
- Utilized fraud management tools to identify and investigate suspicious financial and non-financial activity on credit card products
- Effectively initiate contact with members and review member profiles to investigate suspicious activity and take appropriate actions to mitigate the risk and protect members
- Collaborated with multiple systems and processes to prevent fraud activity effectively
- Maintained high-quality reviews of potential fraud activity while achieving excellent closure rates
- Work with teams and individuals to assist in training and improving other productivity and accuracy within credit card fraud investigations
- Worked with others in process and procedures to help streamline effective tools for business use
Office Manager
Maintenance Supply and Fasteners
2022.07 - Current
- Managed accounts payables and receivables to ensure timely financial operations
- Managed payroll processing to ensure all employees received accurate and timely payments.
- Maintain accurate monthly, quarterly and annual bookkeeping, taxes and reports
- Develop and implement plans to ensure customers make prompt payments resulting in a decrease in customers' past due accounts
- Created training procedures for the administrative role to improve the onboarding process
- Supported sales staff with administrative tasks to enhance team efficiency
Assistant Manager / Team Lead
Regions Bank
2021.07 - 2022.07
- Coached associates on policy and procedure protocols to mitigate risk
- Assisted with candidate interviews and hiring processes to identify qualified applicants
- Led team meetings to foster support, growth, and transparency regarding departmental updates
- Successfully de-escalated customer complaints while working towards a positive customer experience
- Collaborated with team to address customer needs including loans, cash handling, notary services, and account creation based on individual requirements.
Fraud and Claims Analyst 2
Wells Fargo
2019.08 - 2021.07
- Monitor critical reporting to ensure compliance
- Managed the approval queue to maintain compliance and mitigate risk.
- Partner with consultants on high risk issues to ensure accuracy and manage risk
- Review and assess escalated disputes for associates and customers to avoid high risk situations
- Coached associates on policy and procedure protocols to effectively manage risk
- Assist in leading team meetings to ensure support, growth, and transparency into departmental updates
- Work with the internal departments to help create smooth transitioning between credit card non fraud and fraud by maintaining open communication
- Conducted regular one-on-ones with employees to review metrics and support professional growth
- Successfully de-escalated customer complaints while working toward a positive outcome for their dispute
- Manage high volume cases with metrics exceeding customer survey scores.
- Collaborated with employees to determine complicated dispute reason codes and responses
- Established partnerships to improve productivity across multiple sites
- Developed skills of new analysts to enhance team performance. on job requirements
- Mentored new employees as they learned the policies and procedures required for the position
Owner
Renaissance Plumbing LLC
2015.08 - 2017.11
- Created marketing strategies to build business, increasing brand visibility and attracting new clients
- Developed process to enhance customer and contractor experience, improving satisfaction and engagement
- Managed scheduling, inventory, and accounts receivable to ensure operational efficiency and timely service delivery
Skills
- Fraud investigation
- Banking and finance expertise
- Managing risk
- Data analysis tools
- Training and coaching
- Implementation
- Virtual collaboration
- Verbal and written communication
- Thrives under pressure
Timeline
Fraud Detection Specialist II
USAA
2025.08 - Current
Office Manager
Maintenance Supply and Fasteners
2022.07 - Current
Assistant Manager / Team Lead
Regions Bank
2021.07 - 2022.07
Fraud and Claims Analyst 2
Wells Fargo
2019.08 - 2021.07
Owner
Renaissance Plumbing LLC
2015.08 - 2017.11