KHRYSTL C DOUGLAS

Chicago,USA

Overview

years of professional experience

Betty's Academy

08.2020 - 01.2023

Responsible for ensuring and providing office support, maintaining executives' calendars, and exercising administrative duties such as maintaining the calendar, scheduling appointments, making travel plans, organizing meetings, planning conferences, and performing other scheduling and administrative functions.
Possess excellent customer service and effectively communicate with residents, vendors, and co-workers.
Managing office budgets, tracking expenses, and recommending cost-saving measures.
Produce high-quality documents, including correspondence, mail merges, reports, memos, meeting agendas and minutes, budget plans, spreadsheets, charts, graphs, and data analysis.
Provide input into staff performance reviews. May participate with the manager in conducting staff performance reviews.
Develop comprehensive reporting and analytics frameworks for Quarterly Business Reviews (QBRs) and leadership dashboards.
Serve as primary operational liaison for internal stakeholders, external vendors, and cross-functional partners, building trust through consistent, strategic communication.
Experience managing daily cash activity and reconciling income reports with daily payments.

Peoples Gas

01.2017 - 07.2020

Develop and maintain performance scorecards, dashboards, and business review materials for leadership stakeholders
Identify opportunities for continuous improvement across processes, tooling, and member experience workflows
Own end-to-end operational coordination for high-impact Enterprise Learning initiatives, ensuring flawless execution across global programs serving 1,000+ participants quarterly.
Lead operational support for the Chicago Learning Hub.
Create and maintain participation tracking, engagement metrics, and program effectiveness measurements across all Enterprise Learning initiatives.
Partner closely with Enterprise Learning Center of Excellence teams, including Technology, Communications, and Data functions.
Drive accountability frameworks and performance standards that support organizational excellence.
Developed and implemented process improvement initiatives enhancing operational efficiency.

Confidential Client

09.2013 - 12.2017

Demonstrated experience in leading and managing complex global virtual conferences and event production (e.g., events with 500-1,000+ attendees).
Provide white-glove support to executive-level stakeholders and colleagues across global and cross-functional teams.
Analyze reports to better utilize the workforce group and share resources from the workforce to reduce subcontractor costs and improve efficiency.
Support on-site events, including periodic international travel as required.
Manage and arrange complex and detailed domestic and international travel plans/itineraries, compile documents for travel-related meetings.
Search for corporate records and documents as needed by various team members.
Prepare, coordinate, and schedule meetings for senior-level management and others within the organization; this includes logistics for off-site.
Attended leadership meetings, understanding business priorities, and playing a heavy role in operating cadence and culture.

Betty's Academy

08.2020 - 01.2023

Peoples Gas

01.2017 - 07.2020

Confidential Client

09.2013 - 12.2017