Khrystyn Cartagena
Account Executive
Frisco,TX
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Account Executive
Simple Solar
Frisco, TX
10.2020 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Identified sales growth opportunities by networking and building relationships with potential advertisers.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Collected information from clients before securing accounts, verifying payments and special needs.
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
- Upsold special packages while preparing quotes for potential clients.
Salon Manager and Stylist
Speakeasy Salon
Plano, TX
10.2015 - 12.2021
- Networked at various industry events to promote business.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed cash flow, business transactions, banking and accounting processes.
- Consistently received positive feedback from guests on performance reviews.
- Devised processes to boost long-term business success and increase profit levels.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Assistant Salon Manager and Stylist
Ulta Salon
Frisco, Texas
10.2013 - 08.2017
- Scheduled employees to maintain adequate coverage during business hours.
- Identified competent talent for salon professionals to have full salon floor coverage for amenities.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Grew salon numbers and stylist efficiency to be top 3% of Ulta Salons in the Country by enforcing client retention standards.
- Devised processes to boost long-term business success and increase profit levels.
- Oversaw salon employee performance, facility cleanliness and sales.
Education
Some College (No Degree) - Anthropology
The University of Texas At San Antonio
San Antonio, TX 08.2005 - 06.2006
Skills
Relationship building and management
Account servicing
Written and verbal communication
Strong relationships
Customer rapport
Lead Generation
Operations
Timeline
Account Executive
Simple Solar
10.2020 - Current
Salon Manager and Stylist
Speakeasy Salon
10.2015 - 12.2021
Assistant Salon Manager and Stylist
Ulta Salon
10.2013 - 08.2017
Some College (No Degree) - Anthropology
The University of Texas At San Antonio
08.2005 - 06.2006