Katherine Howard-Strem
Leominster,MA
Summary
Seasoned Customer Associate with nearly 20 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
19
19
years of professional experience
Work History
Customer Service Associate
Rebel Convenience
07.2023 - 09.2023
Walgreens
Customer Service Associate
06.2023 - 07.2023
Pharmacy Technician
Hannaford Supermarker
03.2020 - 06.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
Baker
Panera Bread
11.2018 - 02.2020
- Provided assistance to overnight baker with product preparation.
Barista
Doughnut Plant
01.2017 - 10.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Server/Host/Food Expediter/Coat Check Attendant
Sidecar Steakhouse
03.2015 - 12.2016
- Managed check-in and check-out process of items.
- Greeted customers and offered them assistance.
- Worked with my team to ensure star service to upscale clientele during standard lunch and dinner service, as well as handling any guest needs during private events.
Server/Host/Food Expeditor/Bartender
Lowell Beer Works
04.2012 - 03.2015
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cashier
Hannaford
09.2004 - 04.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Communications
Fitchburg State University
Fitchburg, MAHigh School Diploma -
Dracut High School
DracutSkills
- Exceptional Communicator
- Customer Service and Complaint Resolution
- Quality Assurance
- Guest Services and Telephone Reception
- Product Knowledge
- Prioritizing Tasks and Multitasking
- Calm and Professional Under Pressure
- Hospitality and Accommodation
- POS System Operations
Timeline
Customer Service Associate
Rebel Convenience
07.2023 - 09.2023
Walgreens
Customer Service Associate
06.2023 - 07.2023
Pharmacy Technician
Hannaford Supermarker
03.2020 - 06.2023
Baker
Panera Bread
11.2018 - 02.2020
Barista
Doughnut Plant
01.2017 - 10.2018
Server/Host/Food Expediter/Coat Check Attendant
Sidecar Steakhouse
03.2015 - 12.2016
Server/Host/Food Expeditor/Bartender
Lowell Beer Works
04.2012 - 03.2015
Cashier
Hannaford
09.2004 - 04.2012
Bachelor of Science - Communications
Fitchburg State University
High School Diploma -
Dracut High School
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