Khue Phan
Peoria,AZ
Summary
Developed key skills in fast-paced retail environment, including team leadership and effective communication. Excels in inventory management and customer service, ensuring operational efficiency and positive customer interactions. Seeking to transition into a new field, leveraging these transferable skills to contribute value in diverse settings.
Overview
2
2
years of professional experience
Work History
Key Holder/Sales Associate
Once Upon A Child Franchise
07.2024 - 02.2025
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Assistant Manager
Clothes Mentor Arrowhead
05.2023 - 05.2024
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Cultivated a cohesive team environment by providing clear direction and support.
- Established open lines of communication with the team for feedback and suggestions.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Arts - Psychology
Glendale Community College
Glendale, AZ05-2026
High School Diploma -
Glendale Preparatory Academy
Peoria05-2023
Skills
- Customer service
- Cash handling
- Training and mentoring
- Store maintenance
- Task delegation
- Basic mathematics
- Time management
- Organization
Timeline
Key Holder/Sales Associate
Once Upon A Child Franchise
07.2024 - 02.2025
Assistant Manager
Clothes Mentor Arrowhead
05.2023 - 05.2024
Associate of Arts - Psychology
Glendale Community College
High School Diploma -
Glendale Preparatory Academy
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