Khunearie Soeng
Desert Hot Springs,CA
Summary
Dual licensed Pharmacy Technician and Massage Therapist. Highly experienced Licensed Pharmacy Technician with more than 7 years of experience eager to meet new challenges in the pharmacy technician role. Highly skilled Massage Therapist with more than 7 years of experience in wide array of healing techniques and modalities. Ability to learn what is brought to my attention in a quick manner. Highly motivated employee with desire to take on new challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Engagement Specialist
Shields Health Solutions
Stoughton, MA
04.2023 - 05.2025
- Proactively coordinate medication refills including data entry and pharmacy claim adjudication.
- Make outbound patient refill phone calls and complete the patient refill request.
- Answer, resolve and triage inbound inquiries.
- Clarify prescription orders with pharmacist and/or clinician as appropriate.
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Manage, organize, and update relevant data using database applications.
- Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
- Identify trends, resolves problems; recommend improvements; implement change.
- Actively participate in process improvement initiatives.
- Act as a value-added business partner to stakeholders throughout the organization.
- Protect organization's value by keeping information confidential.
- Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
- Flexible scheduling to meet business needs with health system partners starting as early as 5:00 AM (PST) / 8am EST
- Other duties and/or responsibilities may apply
Licensed Massage Therapist
Drift Day Spa
North Dartmouth, MA
07.2016 - 07.2022
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Addressed injuries, trauma and stress using myofascial release.
- Utilized cross-fiber friction techniques to facilitate strong, flexible repair in site-specific muscle and connective tissue injuries.
- Treated tendon and ligament scar tissue buildup using transverse friction.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Maintained clean, safe and well-organized work environment.
- Applied massage on soft body tissue to relieve discomfort and facilitate healing in injuries.
- Stimulated and massaged areas of clients' bodies to promote healing.
- Protected workplace culture by building relationships with team members, respecting diversity and supporting goals.
- Personalized massage services to craft customized sessions.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
Licensed Pharmacy Technician
Walgreens
South Dartmouth, MA
02.2012 - 10.2019
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Prepared prescription transfers to other pharmacies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Adhered to infection control policies and procedures to prevent spread of disease.
Education
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The Salter School
Fall River, MAHigh School Diploma - undefined
Ledyard High School
Ledyard, CT06.2011
Skills
- Social skills
- Body mechanics
- Reflective listening
- Understands spa services
- Relationship building
- Problem resolution
- Good work ethic
- Supervision & leadership
Certification
- Pharmacy Technician Certification 30264029 - 2024 - Present
- Licensed Pharmacy Technician PT23239 - 2016 - Present
- American Massage Therapy Association (AMTA) membership
- Hydrotherapy Training/Certification - 2022
- Licensed Massage Therapist 13771 - 2016 - 2023
Languages
English
Native/ Bilingual
Cambodian
Professional
Timeline
Patient Engagement Specialist
Shields Health Solutions
04.2023 - 05.2025
Licensed Massage Therapist
Drift Day Spa
07.2016 - 07.2022
Licensed Pharmacy Technician
Walgreens
02.2012 - 10.2019
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The Salter School
High School Diploma - undefined
Ledyard High School