Khushbu Khatri
ISSAQUAH,WA
Summary
Innovative and results-driven engineering leader with 16 years of experience specializing in delivering large-scale, customer-centric solutions to complex challenges. Currently leading technical program management for Amazon’s internal fraud identification and prevention platform, utilizing machine learning models to monitor financial transactions, prevent errors, and provide actionable insights for Amazon Finance Technology. Strong technical expertise in data analytics, AI, and ML technologies, enabling seamless collaboration with engineering, design, and product teams to leverage data and technology for enhanced user experiences. Successfully led cross-functional, distributed engineering teams in roles such as Technical Program Manager and Business Intelligence Manager, driving high-impact and high-visibility engineering programs across Amazon Payments, Amazon Access, Alexa and Amazon Fintech.
Overview
16
16
years of professional experience
Work History
Senior Technical Program Manager
Amazon
05.2022 - Current
- Technical program management for Amazon Fintech, leading the development of machine learning applications to detect and prevent theft, fraud, abuse, and waste from vendors, carriers and employees globally
- Spearheaded the launch of multiple real-time ML-based fraud detectors, contributing to $1.2B in annual cost savings by preventing fraud and detecting anomalies
- Led the migration of 35% of Amazon payables traffic (~1.7MM transactions /month) from the OFA platform to AWS-based Entity Management Service, increasing service availability from 98% to 99.9%, while reducing bank account onboarding time by 90%, from 4 weeks to 1 day
- Directed strategic business partner engagement post-merger of Amazon Treasury Tech org in Amazon Fintech, establishing unified reporting processes and intake frameworks across 8+ engineering teams, enhancing transparency and inclusion at Amazon Leadership (L8) level
- Implemented Agile methodologies, improving team velocity by 50%, which accelerated feature delivery timelines
- Collaborated with cross-functional teams (product, engineering, and third-party systems) to align technical roadmaps with customer experience goals, optimizing service offerings
- Led API-based integration with third-party vendors to enhance data accuracy for machine learning models
- Defined and executed comprehensive technical strategies, including solution design, data flow architecture, testing scope, and milestone tracking, ensuring timely and effective program delivery
- Managed stakeholder communication through regular flash reports, newsletters, and presented at WBRs, MBRs, and QBRs to update Amazon Leadership on key initiatives and goals
- Automated fraud investigation processes and streamlined SOPs to boost productivity and improve the overall customer experience (CX)
- Mentored aspiring women leaders as part of the Amazon Finance Business Global Service’s Women in Tech initiative in 2024, fostering leadership and inclusivity in the tech space.
Senior Business Intelligence Engineer
Amazon
10.2017 - 04.2022
- Led end-to-end implementation of robust, scalable analytical solutions, delivering key performance insights to Amazon Leadership and stakeholders across Amazon Payments, Amazon Access, and Alexa Data Services
- Managed a 2-pizza team of BI engineers to launch an AI/ML annotation quality framework, developing real-time QuickSight dashboards that processed millions of Alexa utterances and improved annotation quality from 70% to 90%
- Conducted deep-dive analyses Amazon Gift Cards, that drove critical business decisions, such as enhancing Customer Experience (CX) for refunds to Gift Cards (GC) and adapting marketing strategies and adjusting Operational Planning (OP) targets due to the COVID-19 pandemic
- Revamped the BI reporting framework for Amazon Access by implementing scalable data models in Amazon Redshift, creating comprehensive dashboards in Amazon QuickSight, and enabling self-service reporting through Looker
- Developed a branded gift card reconciliation report that enabled Amazon to recover $1.6M in overpaid fees from Blackhawk Network
- Collaborated with cross-functional teams, including Amazon Prime and Amazon Fresh, to achieve shared business goals for Amazon Access.
Intermediate Programmer Analyst
Citi
10.2013 - 09.2017
- Developed application-wide ETL solutions for P&L reporting, delivering data to downstream systems and business users daily
- Worked closely with Finance Product Control to assess business requirements and build consensus among stakeholders
- Co-authored application-wide logical data models for transaction processing and reporting systems, forming the basis for physical designs across various applications
- Formulated architectural roadmaps and performed gap analyses to transition legacy data systems to cloud platforms, enabling seamless data access and reporting.
IT Analyst
Tata Consultancy Services
12.2008 - 01.2013
- Designed and implemented technology specifications using IBM Data Stage 8.0 and Ab Initio, optimizing data accessibility and reporting for business teams
- Interacted with business teams to gather requirements and translated them into functional components, aiding impact analysis and design specifications
- Managed multi-shore teams, leveraging offshore development protocols to improve efficiency
- Led end-to-end implementation, ensuring timely delivery of ETL solutions while adhering to SLAs and quality standards.
Education
Bachelor of Engineering (HONS) - Information Technology
RGPV university
05.2008
Skills
- Strategic Planning & Execution
- Program Management
- Problem Solving
- Agile & Lean Methodologies
- Stakeholder Management and Communication
- Budgeting & Resource Management
- Cross-functional Team Leadership
- Scalable Architecture Design
- Cloud & DevOps (AWS)
- Continuous Integration/Continuous Deployment (CI/CD)
- Data Modeling
Technologies
Amazon Web Services (AWS) Technologies - QuickSight, Redshift, DynamoDB, Data Warehousing and ETL frameworks, Oracle, PL-SQL, Ab Initio GDE 3.4, Datastage, Oracle Warehouse Builder (OWB), Tableau, Looker, MS Excel, Unix Shell Scripting, Autosys
Personal Information
Title: Sr Technical Program Manager
Timeline
Senior Technical Program Manager
Amazon
05.2022 - Current
Senior Business Intelligence Engineer
Amazon
10.2017 - 04.2022
Intermediate Programmer Analyst
Citi
10.2013 - 09.2017
IT Analyst
Tata Consultancy Services
12.2008 - 01.2013
Bachelor of Engineering (HONS) - Information Technology
RGPV university
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