Khyara Nichols
Cleveland,Ohio
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
8
8
years of professional experience
Work History
Server
Marriot Hotel
Cleveland, OH
05.2023 - 03.2024
- Upheld high standards of sanitation in accordance with health department regulations.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared drinks according to standard recipes.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Sales Associate
Target
Beachwood, OH
05.2021 - 12.2022
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Tracked sales performance metrics to identify trends in market place.
- Processed transactions using a point-of-sale system.
Barista
Starbucks
Solon, OH
07.2018 - 09.2020
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Monitored inventory levels of supplies and restocked when necessary.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Sales Associate
Journeys Shoe Store
Cleveland, OH
02.2017 - 05.2018
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed promotional strategies to increase sales volume.
- Assisted customers with product selection, sizing and styling.
- Tracked sales performance metrics to identify trends in market place.
Cashier
Aramark
Cleveland, OH
04.2016 - 09.2016
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Film, Music Production, And Game Design.
Cleveland High School of Digital Arts
Cleveland, OH05-2018
Skills
- Memory retention
- Tableside Etiquette
- Cleanliness standards
- Table Setting
- Supply Restocking
- Table Bussing
- Food Delivery
- Payment Processing
- Order Processing
- Decision Making Aptitude
- Sales Techniques Mastery
Timeline
Server
Marriot Hotel
05.2023 - 03.2024
Sales Associate
Target
05.2021 - 12.2022
Barista
Starbucks
07.2018 - 09.2020
Sales Associate
Journeys Shoe Store
02.2017 - 05.2018
Cashier
Aramark
04.2016 - 09.2016
Film, Music Production, And Game Design.
Cleveland High School of Digital Arts
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