Khyati Sharma Karki

As the Senior Technical Writer (Information Architect) for BusinessNext, one of my primary responsibilities were to examine the platform from the standpoint of the users.

My primary responsibilities were:

• Researching, creating information layouts, reviewing, and providing input to the team of technical writers, analyzing user/reader feedback, and upgrading old information layouts with new best practices are all required responsibilities
• I supervised seven technical writers
• Edited and proofread technical documents for accuracy and consistency
• Observed in-progress operations to identify important steps for technical instructions
• Communicated with customer representatives for feedback and distribution
• Create and change document templates for both internal and external users (Clients)
• Conduct thorough editorial and technical checks on the client-facing documents
• Create and administer the CMS and LMS Taxonomy for all BusinessNext Products
• Collaborated with the internal training team to develop the LMS structure including Beginner, Foundation, and Professional Certification courses

BirlaSoft's Global Business Excellence Team oversees CMMI and ISO-compliant Accounts/Projects.

I designed and distributed quarterly newsletters, weekly emails that featured Quality Team (GBE) updates and project accomplishments, and monthly reports. Also, I learned the ins and outs of infographics and storyboarding.

Additional Responsibilities:

• Publish news about new innovations, market changes, new methodologies, and minimalist, informative, and creative emails.
• Produce and support company-approved emails, teasers, infographics, posters, and newsletters with a fresh perspective.
• Authored fresh and engaging press releases and prepared complete press kits.
• Taught in-house employees strategies for successful internal and external communications.
• Developed communications strategies to drive forward progress in public relations.
• Hold quarterly global technical event "Productivity Forum" to raise awareness of projects, best quality methods, and more.
• Increased brand awareness through development and implementation of successful public relations campaigns.

As a Technical Writer my responsibilities were to create, write, develop, update, and publish Technical Documents with Enterprise tools such as Adobe Framemaker & Confluence

• Created content such as User Guides, Technical articles, Knowledge Base articles, Software documentation, Templates, Installation guides, Release Notes, User Manuals, Online help documentation and detailed tutorials
• Managed & Initiated eLearning Projects
• Developed online tutorials and web-based training materials for software products.
• Created, revised, published documents with customized style guide based on MSTP
• Expert in STE, Information Mapping and Unified Language model
• Maintain communication channels with business, pre-sales, and marketing to promote and enhance product features

Also worked as a Trainer (Learning and Development Department)

• Developed and executed performance management programs to increase employee engagement and productivity.
• Conducted various successful training programs:
• CAPS-Communication and Presentation Skills
• Language Ramp Up Program and Effective Communication
• Voice and Accent and Workplace Essential Communication
• Analyzed and evaluated training effectiveness and program outcomes.

• Collaborated with Plantronics subject matter experts to design and develop e-learning courses for internal teams spread across the globe
• Developed interactive modules, assessments, and other e-learning materials using
• Used Adobe Creative Suite & Captivate to create trainings and images
• Designed engaging course content that aligned with Plantronics' brand and messaging
• Contributed to the successful launch of Plantronics' new headset product line by creating product training materials for sales and support staff
• Guaranteed designs adhere to company brand standards and guidelines.

Technical Documentation Writer and L&D Partner for eFile Project (part of Digital India-Goverment project)

• Created and transformed User Manuals
• Created User Manual Videos
• Tracked and managed personal workflow
• Analyzed, reviewed and revised programs to increase operating efficiency.

• Project: e-Learning Suite (Print and Publishing Business Unit)
• Managed customers with their queries via all forms of communication i.e., calls, chats and emails and ensuring efficient troubleshooting and first call resolution
• Performed end-to-end implementation with customers to use their requirements into e-learning tools to enhance the product thus covering product gaps and evangelizing the products to the potential of the market.
• Monitored systems in operation and quickly troubleshot errors.
• Broke down and evaluated user problems, using personal expertise, and probing questions.

• Generated reports to track performance and analyze trends.
• Researched and identified solutions to technical problems.
• Monitored systems in operation and quickly troubleshot errors.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Supported applications- Citrix, Live-Link, MS Communicator
• Supported Active-Directory Rights for set-up