Khydijha Goodrum
Los Angeles,CA
Summary
Dynamic Security Officer with a proven track record at Good Graud, skilled in incident reporting and conflict resolution. Enhanced safety protocols through effective emergency response planning and staff training. Recognized for building strong relationships and improving operational strategies, ensuring a secure environment while maintaining exceptional service standards.
Overview
6
6
years of professional experience
Work History
Security Officer
Good Graud
01.2024 - 05.2025
- Monitored premises to deter and detect unauthorized access or suspicious activity.
- Conducted routine inspections of facilities to ensure safety and compliance with security protocols.
- Assisted in developing emergency response plans, enhancing preparedness for potential incidents.
- Responded promptly to alarms and incidents, ensuring swift resolution of security issues.
- Trained new security staff on operational procedures and emergency protocols for effective performance.
- Developed reports outlining security incidents, contributing to improved operational strategies and policies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Customer Service Representative
KFC
01.2019 - 02.2023
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately using CRM software, ensuring timely order fulfillment.
- Maintained detailed records of customer interactions for improved service delivery.
- Adapted communication style to meet diverse customer needs and preferences.
- Contributed to process improvements that streamlined service operations and reduced response times.
- Provided feedback on trends in customer issues to enhance product/service offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Jordan High School
LosAngeles06.2015
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Emergency response
- Access control
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
- Threat assessment
- Access control management
- Electronic surveillance
- Document management
- Threat management
- Staff management
Languages
English
Full Professional
Timeline
Security Officer
Good Graud
01.2024 - 05.2025
Customer Service Representative
KFC
01.2019 - 02.2023
High School Diploma -
Jordan High School