Khyla Haber
Orlando,FL
Overview
7
7
years of professional experience
Work History
Pharmacy Benefits Manager
CVS Health
09.2022 - Current
- Mentored agents to help improve agent and company metrics.
- Provided expert guidance on complex issues related to formulary management, drug pricing, and plan accumulations.
- Educated members about their prescription drug coverage options, empowering them to make informed decisions about their healthcare needs.
- Promoted a positive work environment through collaborative teamwork and clear communication among colleagues.
Collections Agent
Concentrix- Goldman Sachs (GM Card) Account
02.2023 - 09.2023
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Supervisor (Subject Matter Expert)
24-7 Intouch
03.2022 - 01.2023
- Promoted within a 3-month timeframe for exceeding goals and supporting company culture
- Managed a high volume of calls within the expected timeframe while maintaining quality and service standards
- Built rapport with customers and showed empathy and determination towards resolving their concerns
- Assisted customers through chat, SMS and emails.
Retail Store Associate
Fabletics
05.2022 - 12.2022
- Provided customers with a phenomenal experience by using active listening skills to provide them with outfits to suit their daily needs
- Achieved and exceeded personal sales goals
- Maintained store merchandising guidelines for an easier shopping experience for customers
- Assisted with inventory (shipment)
- Met and exceeded store objectives such as performance, productivity, efficiency, and quality standards.
Office Administrator
Balanced Back and Body
06.2021 - 04.2022
- Increased productivity by admitting new patients and completing intake process, insurance verification and recording documentation in EHR system
- Monitored and orders office supplies as necessary to avoid interruptions in standard office procedures
- Maintained profits by initiating quality control measures when assessing billing, receiving, and requesting payment
- Provided timely and accurate information and responses to inquires via phone call, and patient/client correspondences.
Assistant Manager
The Boardwalk Village Mini Mart
09.2017 - 05.2018
- Provided excellent customer service by greeting customers, providing item information, and directing them to the item location as well as ensuring the maximization of sales and profitability
- Maintained quality by stocking shelves, rotating products, and keeping our work environment clean
- Responsible for controlling inventory and purchasing items when low
- Assisted in the development and execution of policies, programs, and practices, with customer satisfaction as the central objective of operation.
Member Service Representative
Planet Fitness
04.2021 - 04.2022
- Provided exceptional customer service by greeting members, prospective members, and guests
- Stimulates company growth by taking prospective members on tours of the facility and completing the enrollment process
- Managed all front desk related tasks including but not limited to: Answering phones, checking members into the system, updating members accounts, assisting with app related questions, etc.
Education
Bachelor of Science - Addiction And Recovery Psychology
Liberty University
Lynchburg, VA12.2024
Skills
- Problem-solving aptitude
- Teamwork capabilities
- Analytical Thinking
- Coaching and Mentoring
- Leading Team Meetings
- Multitasking Abilities
Activities
Volunteered at The Source (JN Foundation) in 2015
Timeline
Collections Agent
Concentrix- Goldman Sachs (GM Card) Account
02.2023 - 09.2023
Pharmacy Benefits Manager
CVS Health
09.2022 - Current
Retail Store Associate
Fabletics
05.2022 - 12.2022
Supervisor (Subject Matter Expert)
24-7 Intouch
03.2022 - 01.2023
Office Administrator
Balanced Back and Body
06.2021 - 04.2022
Member Service Representative
Planet Fitness
04.2021 - 04.2022
Assistant Manager
The Boardwalk Village Mini Mart
09.2017 - 05.2018
Bachelor of Science - Addiction And Recovery Psychology
Liberty University
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