Khylan Thompson
Tampa
Summary
I’m an Economics graduate with hands-on experience in adoption coordination, customer service, and sales. I bring strong analytical skills and a passion for using data to solve real-world problems. I’m comfortable working with tools like Excel and enjoy turning complex information into clear, actionable insights. I’m detail-oriented and thrive when collaborating across teams, always aiming to improve processes and create positive outcomes. With a blend of empathy from my animal welfare work and analytical thinking from my studies, I’m excited to grow into a role where I can contribute to finance or economics with meaningful impact.
Overview
4
4
years of professional experience
Work History
Adoption Coordinator
Humane Society of Tampa Bay
08.2023 - Current
- Utilized data tracking to monitor animal intake and adoption trends, supporting strategic planning and process improvements.
- Conducted cost-benefit analyses of care procedures and shelter resources to optimize adoption outcomes.
- Delivered tailored consultations to match adopters with animals, using behavioral and lifestyle data to inform recommendations.
- Collaborated cross-functionally with veterinary staff and operations to streamline workflows and ensure optimal use of resources.
- Maintained detailed records and contributed to quarterly reports on adoption metrics and operational effectiveness.
Sales Associate
Army & Air Force Exchange Services
01.2023 - 06.2023
- Analyzed sales trends and customer purchasing behaviors to support inventory management and promotional strategies.
- Delivered high-quality service using data-driven insights to enhance customer satisfaction.
- Created end-of-day reports detailing sales metrics and reconciled daily financial records with precision.
Customer Service Associate
Target Inc.
08.2021 - 05.2022
- Supported sales operations by interpreting customer trends and providing recommendations to management.
- Ensured consistent execution of customer service initiatives to maintain brand reputation and store performance.
- Managed point-of-sale transactions with accuracy and efficiency, resolving discrepancies and ensuring a seamless checkout experience.
- Collaborated with team members to reorganize floor layouts and optimize product placement based on consumer demand and seasonal trends.
- Provided data-informed feedback during team meetings to assist with staffing decisions and promotional rollouts.
Education
B.A. - Economics
University of South Florida
Tampa, Florida08.2025
A.A. - Computer Science
Hillsborough Community College
Tampa, Florida08.2023
Skills
- Cost Benefit Analysis
- Microsoft Excel Proficiency
- Project Coordination & Workflow Optimization
- Report Creation & Data Visualization
Timeline
Adoption Coordinator
Humane Society of Tampa Bay
08.2023 - Current
Sales Associate
Army & Air Force Exchange Services
01.2023 - 06.2023
Customer Service Associate
Target Inc.
08.2021 - 05.2022
A.A. - Computer Science
Hillsborough Community College
B.A. - Economics
University of South Florida
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