Khylige Turner
Norristown,PA
Summary
Proven customer service expert from Wendy's Restaurant, adept in cash handling and fostering team collaboration. Elevated customer loyalty through exceptional service and problem-solving skills. Demonstrated adaptability and resilience across various roles, significantly enhancing operational efficiency and customer satisfaction without relying on numerical data.
Overview
5
5
years of professional experience
Work History
Gas Station Attendant
Rebel
West Mifflin, PA
11.2023 - 08.2024
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Maintained inventory of all saleable items.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
- Facilitated sales of services and goods.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
Associate
Walmart
North Versailles, PA
11.2023 - 08.2024
- Removed trash, swept, and mopped floors for professional appearance.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Operated cash register to accurately process and record customer payments.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Carside Togo Specialist
Applebee's Grill + Bar
Audubon, PA
10.2021 - 10.2023
- Ensured timely delivery of food orders to vehicles.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Processed orders on POS system and accepted cash and charge payments.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Trained newly hired employees on routine tasks and customer service.
- Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
Customer Service Representative
Wendys Restaurant
Audubon, PA
10.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Performed shift change tasks each day to keep store neat and running smoothly.
Education
Highschool Diploma -
Norristown Area Highschool
Norristown, PA06.2023
Skills
- Customer service
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and collaboration
- Cash handling
- Problem-solving
- Stocking
- Operating cash register
- Stocking shelves
- Reliability and punctuality
- Heavy lifting
- Flexible schedule availability
- Flexible schedule
- Sales assistance
- Patience and empathy
- Cleanliness and hygiene
- Adaptability and resilience
- Promotional display setup
Timeline
Gas Station Attendant
Rebel
11.2023 - 08.2024
Associate
Walmart
11.2023 - 08.2024
Carside Togo Specialist
Applebee's Grill + Bar
10.2021 - 10.2023
Customer Service Representative
Wendys Restaurant
10.2019 - 04.2021
Highschool Diploma -
Norristown Area Highschool