Khyong Chan
Marketing
Westminster,CA
Summary
Accomplished and detail-oriented professional with a diverse background in dental laboratory, digital marketing, and sales. Demonstrated expertise in CAD/CAM systems and logistics management, with a strong focus on operational efficiency and quality assurance. Proven ability to build and maintain client relationships, drive revenue growth, and contribute to cross-functional team success in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Lab Technician
Ztech Dental Lab
Garden Grove
03.2023 - Current
- Logistics – Shipping & Receiving:
- Coordinated & monitored inbound and outbound shipments
- Analyzed logistics processes to determine cost-effective transportation methods
- Managed high-volume shipping and receiving operations within a 24-hour turnaround
- Ensured accurate tracking, labeling, and documentation of all packages
- Dental Lab Operations & Workflow:
- Oversaw daily lab workflow and technician task assignments
- Interpreted dental prescriptions and prepared tools/materials for model pouring, die trimming, and crown finishing
- Assigned scanning and design tasks using CAD/CAM
- Sent finalized files for nesting and milling
- Supervised crown cutting and color dipping; ensured quality control
- Technical – CAD/CAM & 3D Printing
- Scanned models using Medit Link
- Designed 3D model for dentures, nightguards, retainers) using 3Shape
- Operated 3D printers and performed post-processing (washing, curing, cleaning)
- Nested digital files and managed the milling of dental crowns
- Troubleshot CAD/CAM and milling equipment to minimize downtime and maintain production flow
Digital Marketing Specialist
Pho Akaushi
Lake Forest
03.2019 - 02.2023
- Managed social media accounts to engage and grow customer base.
- Analyzed market trends and competitor strategies to inform marketing decisions.
- Conducted research on customer preferences to tailor marketing messages effectively.
- Created content for websites, blogs, social media platforms, and online advertising.
- Collaborated with creative teams to design visuals for digital marketing campaigns.
- Coordinated with external vendors to implement digital marketing programs.
Sales Consultant
AT&T Wireless
Brooklyn
09.2016 - 02.2017
- Developed and attained customer experience and sales objectives for the store.
- Maintained a strong knowledge of all products, pricing, promotions and service features.
- Sell all the products and services offered by AT&T.
- Met the company's sales objectives.
- Handled all sales transactions including: completing customers’ inquiries, accepting customers’ payments and filing the completed orders.
- Assisted customers with choosing cellular phone as well as calling and data plan.
- Answered all customers’ questions in a friendly and professional manner.
Education
Bachelor of Science - Business Management & Marketing
Long Island University
Brooklyn, NY05.2016
Skills
- Microsoft: Word, PowerPoint, Excel
- POS System: Toast, Clover, Square
- CAD/CAM System
- Logistics ( Shipping & Receiving)
- Import and Export Operations
- Social Media Management
- Time management
- CRM management
- Database management
Volunteer Experience
- Orphanage, Spent about eight to ten hours per week.
- Salvation Army Organization, Raised money for different charities.
- Red Cross Blood Drive, Registered, directed and assisted registrants.
Affiliations
- Marketing Society: Society for Advancement of Management (SAM)
- Peer Mentor – First-Year Student Program: Provided academic and social guidance to first-year students, helping with adjustment and success planning.
- Fundraising Coordinator – Weekly Event: Organized and promoted fundraising events on campus, exceeding donation goals for local nonprofit organizations.
Accomplishments
- Honors: Deans list , & received scholarship
Certification
- TESOL: Teaching English to Speakers of Other Languages
- Web Design
- Book Keeping / Accounting
- Bloomberg Terminal : Bloomberg Market Concepts (BMC)
Languages
Vietnamese
Native/ Bilingual
English
Full Professional
Russian
Professional
Spanish
Professional
Timeline
Dental Lab Technician
Ztech Dental Lab
03.2023 - Current
Digital Marketing Specialist
Pho Akaushi
03.2019 - 02.2023
Sales Consultant
AT&T Wireless
09.2016 - 02.2017
Bachelor of Science - Business Management & Marketing
Long Island University
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