Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Khyra Johnson

Fort Worth,Texas

Summary

Highly- dedicated professional with proven expertise of client engagement, problem-solving, and implementing process prioritization. Enthusiastically leveraging abilities to efficiently impact the Customer Service role at Bank of America for increased customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Bowlero Lanes
Watauga, TX
02.2023 - Current
  • Utilizes cross-functional skills to support team members by temporarily assuming additional roles in high-pressure circumstances.
  • Precisely manages daily POS currency transactions.
  • Engaging patrons to explain policies and procedures in order to facilitate the check-in process.
  • Implements long-term relationships with customers by providing personalized service and support.

Virtual Assistant

Kay Virtual Assist
Dallas, Tx
03.2020 - 02.2023
  • Created client objectives based off database and various sources to align with clients goals.
  • Oversee profit and loss management for specified accounting periods.
  • Identified developments in technology and utilized them to encourage innovation.
  • Answered customer inquiries, providing accurate information regarding products and services.
  • Provided technical support to clients with software installation, troubleshooting issues and generating reports.

Customer Care Monitoring Representative

ADT
Ft Worth, Texas
05.2018 - 11.2021
  • Operated electronic mail systems and coordinated the flow of information, internally and with other organizations.
  • Built customer loyalty by placing follow-up calls for customers reporting concerns or complaints.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Coordinated with internal teams to ensure compliance with established corporate security protocols.
  • Received and prioritized support requests to maximize resource utilization.

Education

Associate In Arts (A.A.) In Marketing Candidate -

Tarrant County College
06.2024

Diploma In Digital Media Communications -

Omnitech Institute
06.2019

Skills

  • Computers and Technology
  • Attention to Detail
  • Currency Management
  • Documentation and Reporting
  • Customer Experience Intelligence
  • Issue Resolution
  • Adaptability
  • Financial Processes Understanding

Certification

Texas Life Insurance

Timeline

Front Desk Receptionist

Bowlero Lanes
02.2023 - Current

Virtual Assistant

Kay Virtual Assist
03.2020 - 02.2023

Customer Care Monitoring Representative

ADT
05.2018 - 11.2021

Associate In Arts (A.A.) In Marketing Candidate -

Tarrant County College

Diploma In Digital Media Communications -

Omnitech Institute

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Khyra Johnson