Casey Zicolello
Eatontown
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Atlantic Medical Imaging
09.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
PAYMENT PROCESSOR
DM Clinical Research
09.2022 - 07.2023
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance
- Processed and sent invoices, adjustments and credit memos to customers
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Handled incoming calls and directed callers to appropriate department or employee
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
PARAPROFESSIONAL
Celebrate The Children
09.2021 - 04.2022
- Supported students throughout academic instruction and assignments
- Applied positive reinforcement to redirect negative behaviors
- Offered students personalized educational, behavioral and emotional support
- Assisted children at stations during small-group learning periods
- Observed students to help teachers identify potential learning blocks and opportunities for support
- Handled clerical duties, managed classrooms and coordinated documents for teachers
- Prepared instructional materials for specific classroom activities tailored to support student needs
- Taught daily life skills and behaviors to students to build practical knowledge
PATIENT RELATIONS REPRESENTATIVE
Summit Health Management
03.2021 - 09.2021
- Verified patients' insurance and payment methods during admissions or check-in processes
- Collaborated with clinical and administrative staff to meet patient needs
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements
- Obtained informed consent and payment documentation from patients and filed in system
- Verify insurance and bill to correct insurance company
ADMINISTRATIVE ASSISTANT
Kids R Kids Learning Academy
08.2019 - 03.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Provided secretarial and office management support while building cooperative working relationships
- Inventoried and ordered supplies for office
- Responded effectively to sensitive inquiries or complaints
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
- Handled incoming calls and directed callers to appropriate department or employee
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
LEAD INFANT TEACHER
Kids R Kids Learning Academy
08.2018 - 08.2019
- Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child
- Maintained tidy, clean and safe environments for children
- Followed safe feeding guidelines and parental requests for breastmilk, formula and solids
- Organized and led activities to promote physical, mental and social development
- Implemented hands-on, play-based strategies for experiential learning
- Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Supervised circle time, free play, outside play and learning and developmental activities
DAYCARE TEACHER
Learning Garden Academy
07.2013 - 08.2018
- Supervised circle time, free play, outside play and learning and developmental activities
- Communicated with children's parents and guardians about daily activities, behaviors and problems
- Taught children foundational skills in colors, shapes and letters
- Implemented hands-on, play-based strategies for experiential learning
- Organized and led activities to promote physical, mental and social development
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Developed and enforced positive strategies to encourage good behavior
- Engaged with children on individual basis to build positive, trusting relationships
- Maintained daily records of individual activities, behaviors, meals and naps
Education
High School Diploma -
Parsippany High School
Parsippany, NJ06.2014
Skills
- Attention to Detail
- Precision and Accuracy
- Time Management
- Microsoft Office
- Excel Spreadsheets
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Computers and Technology
- Strong Organizational Skills
- Confidentiality and Data Protection
- Multitasking
- Professionalism
Timeline
Front Desk Receptionist
Atlantic Medical Imaging
09.2023 - Current
PAYMENT PROCESSOR
DM Clinical Research
09.2022 - 07.2023
PARAPROFESSIONAL
Celebrate The Children
09.2021 - 04.2022
PATIENT RELATIONS REPRESENTATIVE
Summit Health Management
03.2021 - 09.2021
ADMINISTRATIVE ASSISTANT
Kids R Kids Learning Academy
08.2019 - 03.2021
LEAD INFANT TEACHER
Kids R Kids Learning Academy
08.2018 - 08.2019
DAYCARE TEACHER
Learning Garden Academy
07.2013 - 08.2018
High School Diploma -
Parsippany High School
Similar Profiles
Samantha MartuscelliSamantha Martuscelli
MRI Tech Aide at Atlantic Medical ImagingMRI Tech Aide at Atlantic Medical Imaging
Susan BerckmanSusan Berckman
MRI Technologist at Atlantic Medical ImagingMRI Technologist at Atlantic Medical Imaging
ABIGAIL GLICKABIGAIL GLICK
Front Desk Receptionist at Atlantic Medical Imaging - Township of GallowayFront Desk Receptionist at Atlantic Medical Imaging - Township of Galloway