Ki Brown

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Assigned tasks to team members based on individual strengths and promoted teamwork- driven environment to meet goals

• Worked with quality control and compliance teams to achieve full compliance with regulations and SOPs

• Supervised hourly and temporary personnel, provided work direction and reviewed work progress

• Oversaw day-to-day operations and special projects in fast-paced work environment.

• Verified income, assets and expenses and completed file tracking sheet for each applicant.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Collected, verified, recorded and processed client demographics, insurance payments and referral information.

• Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.

• Input all patient data regarding claims and prior authorizations into system accurately.

• Verified eligibility and compliance with authorization requirements for service providers.

• Triaged unscheduled and emergency authorizations, directing submissions to appropriate personnel for rapid response.

• Answered phone calls and provided new clients with required paperwork to initiate service.
• Collected, verified, recorded and processed client demographics, insurance payments and referral information.
• Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
• Completed intake assessment forms and filed clients' charts.

• Create maintain, and enter information into databases
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Conserved time and improved workflows by handling special projects and emergency solutions.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Completed human resource operational requirements by scheduling and assigning employees.