Ki (Daniel) Kang
Fuquay-Varina,NC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
23
23
years of professional experience
Work History
Lead Technician
Sage Pest Control
Garner, NC
01.2024 - Current
- Worked with team members to accomplish goals and address issues related to our products and services.
- Effectively applied problem-solving skills to resolve issues in a timely and efficient manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Ensured that all pest control treatments were carried out in accordance with company policies and quality standards.
General Manager
Acutex
Buena Park, CA
12.2016 - 07.2023
- Manage all aspects of office and warehouse. Allocate tasks and assignments to team members and monitor their performance.
- Provide guidance to team members in handling and resolving difficult or complex problems.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coordinating weekly meetings with team members and sales team.
- Conducted quality, timely performance feedback and performance appraisals.
- Recruited and hired qualified candidates to fill open positions.
- Served as main point of contact for vendors and principle contractors. Addressing specific needs, offering targeted solutions and price negotiations.
General Manager
JC Chemical, Inc.
Los Angeles, CA
01.2013 - 11.2016
- Managing and delegating all administrative and logistical work for the office and warehouse.
- Improve operational effectiveness by streamlining work processes and procedures.
- Work with customer service to resolve issues and complaints.
- Identified business challenges and effectively find solutions to meet company objectives.
- Allocating and maintaining budget for all purchasing from vendors and contractors.
- Coached and mentored employees to develop and enhance career skills
Production Manager
Silvervision Textiles, Inc.
Gardena, CA
06.2002 - 10.2012
- Supervise the work of the office and warehouse to ensure adherence to quality standards, deadlines and proper procedures.
- Implement departmental policies, procedures and service standards.
- Work with production & customer service teams to verify and track all project deadlines and facilitate smooth workflow.
- Established and monitored goals and conducted performance reviews.
- Supported audit reviews and initiated corrective actions.
- Aided raw material planning and escalated supplier issues, preventing shortages.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NHBachelor of Arts - Art History
California State University, Fullerton
Fullerton, CASkills
- Project Management
- Staff Development
- Performance Tracking and Evaluation
- Process Planning
- Team Building
- Inventory Management
- Customer Relations
- Process Improvements
- Cost Reduction
- Delegating Work
- Forklift Operations
- Reporting and Correspondence
- Employee Safety
- Production Problem Resolution
Languages
Korean
Timeline
Lead Technician
Sage Pest Control
01.2024 - Current
General Manager
Acutex
12.2016 - 07.2023
General Manager
JC Chemical, Inc.
01.2013 - 11.2016
Production Manager
Silvervision Textiles, Inc.
06.2002 - 10.2012
Bachelor of Science - Operations Management
Southern New Hampshire University
Bachelor of Arts - Art History
California State University, Fullerton
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