Ki Lo

TANG HKG LLC · Part-timeTANG HKG LLC · Part-timeJun 2021 - Aug 2024 · 3 yrs 3 mosJun 2021 to Aug 2024 · 3 yrs 3 mosSuwanee, Georgia, United States · HybridSuwanee, Georgia, United States · HybridCustomer Marketing SpecialistCustomer Marketing Specialist

• - Conducted active open communications to staff to ensure workflow efficiency.
  - Actively listened to customer feedback to identify trends and preferences, informing service improvements.
  - Developed personalized customer interactions that strengthen relationships and encourage business.
  - Leveraged active and current customer data to generate competent marketing strategies to appeal to larger audiences.
  
  I utilized my customer services skills to raise total sales revenue by 14% by actively listening to customer feedback to identify their needs and concerns, I also helped train my team to enhance our response times, and creating a personalized experience to foster the strong client relationships we seek. During my time at TANG HKG LLC, my analytical skills to track customer interactions helped us implement targeted initiatives which increased customer loyalty and drove overall sales performance.