K'I Small
KC Pickle Club
Kansas City,MO
6
years of professional experience
Dedicated Lead Host with a focus on coordinating operations and guest satisfaction. Known for effective communication and a commitment to food safety compliance, ready to enhance service quality and operational efficiency.
Experienced with guest relations and team leadership in high-volume settings. Utilizes effective communication and problem-solving skills to enhance guest experiences. Track record of fostering positive dining atmosphere and resolving conflicts efficiently.
Work History
Lead Host
2 Years 2 Months- Managed reservations and seating arrangements, optimizing table turnover and maximizing capacity utilization.
- Trained and mentored new hosts, fostering team development and enhancing service quality.
- Coordinated front-of-house operations to ensure seamless guest experiences and efficient service delivery.
- Collaborated with kitchen staff to relay customer requests accurately, ensuring timely meal preparation and delivery.
- Implemented feedback systems to gather guest insights, driving continuous improvements in service standards.
Trainer
3 Years 7 Months- Developed and delivered engaging training sessions for team members on service excellence and operational standards.
- Facilitated onboarding processes, ensuring new hires adapted quickly to Chick-fil-A's culture and procedures.
- Collaborated with management to refine training materials, enhancing clarity and effectiveness for all employees.
- Assessed trainee performance through evaluations, providing constructive feedback to improve skills and knowledge retention.
Education
High School Diploma
- Honor Roll [Freshman, Sophmore, and Senior year]
- 3.6 GPA
Skills
Exceptional communication
Fire safety awareness
Team management
Food safety compliance
Guest relations
Timeline
Lead Host
KC Pickle Club
06.2024 - CurrentRead More
Trainer
Chick-fil-A
06.2020 - 01.2024Read More
The Daniel Academy
High School Diploma
Read More