JESSICA HALEY
Murfreesboro,TN
Summary
I am an individual who is highly energetic, outgoing and detail-oriented. I handle multiple responsibilities simultaneously while providing exceptional customer service. I am highly trained and successful with more than 8 years of experience reviewing claims and determining coverage.
Overview
17
17
years of professional experience
Work History
Claims Specialist
State Farm
12.2016 - Current
- Pursued continuing education and training programs to continue professional development
- Investigated, evaluated, and negotiated bodily injury claims
- Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions
- Explained loss coverage, assisted policy holders with itemizing damages and coordinated alternative living arrangements
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Posted payments to accounts and maintained records.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Streamlined claims processing procedures, significantly reducing turnaround times and improving client satisfaction.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Internal promotion to highest rank of position which carries the responsibilities of training new employees and existing employees of new policies, new procedures, and best claim handling practices
Merchandiser
Kellogg
06.2016 - 08.2017
- Designed displays to make every store experience interactive and engaging
- Displayed appropriate signage for products and sales promotions
- Updated seasonal displays such as windows and mannequins to highlight current product lines
- Organized appealing and engaging displays to capture customer interest and drive revenue growth
- Consulted with management and advertising teams to plan optimal promotions
- Placed prices and descriptive signage to enhance displays and promote items
- Managed vendor chargebacks and follow up
- Arranged items in favorable positions and areas of store to attract customers and optimize sales
Store Manager
Murphy USA
06.2012 - 02.2016
- Delivered excellent customer service by greeting and assisting each customer
- Opened a new store location and assisted in recruiting and training new staff
- Stocked and restocked inventory when shipments were received
- Reorganized the sales floor to meet company demands
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Determined staff promotions and demotions, and terminated employees when necessary
- Completed weekly schedules according to payroll policies
- Trained all new managers on store procedures and policies
- Trained staff to deliver outstanding customer service
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Processed shipments and maintained stock shelf organization
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Hired, trained and managed team of 10+ associates, including evaluating performance and enforcing disciplinary actions
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage
- Oversaw inventory tracking, management and physical inventory counts
- Trained 10+ person staff to deliver outstanding customer service and assistance
Restaurant General Manager
Love's Travel Stops and Country Stores
05.2010 - 06.2012
- Managed quality communication, customer support and product representation for each client
- Worked as a team member performing cashier duties, product assistance and cleaning
- Cross-trained and provided back-up for other customer service representatives when needed
- Prevented store losses using awareness, attention to detail and integrity
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Assisted customers with store and product complaints
- Guaranteed positive customer experiences and resolved all customer complaints
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Managed cash stock and inventory balances accurately
- Priced and ordered food products, kitchen equipment and food service supplies
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences
- Controlled portion sizes and garnishing for optimal cost controls
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members
- Sought out and implemented methods to improve service and team performance and boost business sustainability
Supervisor
Aramark Higher Education
08.2008 - 05.2010
- Prevented business losses using awareness, attention to detail and integrity
- Supervised a team of 2-6 employees
- Provided excellent customer service while maintaining a clean and energetic environment
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives
Education
No Degree - Aerospace
Middle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Seton Home Study
Front Royal, VA 2005
Skills
- Strong communication skills and organizational skills
- Personnel training and development
- Excellent at multi-tasking
- Seasoned in conflict resolution
- Energetic work attitude
- Courteous demeanor
- Attention to detail
- Excellent customer service and support skills
- Ability to work under pressure
- Strong leadership and adaptability skills
- Settlement determinations
- Accident investigations
- Coverage assessments
- Customer service and support
- Policy analysis
- Organizational skills
- Cold calling
- Loss prevention
- Managing risk
- Analyzing data
- Natural leader
- Complex problem-solver
- Client relations expert
- Production-oriented
- Self-motivated
- Claims processing
- Claims knowledge
Accomplishments
- Interviewed over 100+ people and successfully staffed 7 new store locations.
- Managed a successful sales team of 12+ members who consistently exceeded sales goals by at least 10%
- Developed highly effective sales training strategies as Sales Manager of a 12+ person team.
- Managed a high volume of bodily injury claims across multiple jurisdictions while proving exceptional knowledge of insurance contract coverages, claims management programs, and all related medical and legal terminology
Timeline
Claims Specialist
State Farm
12.2016 - Current
Merchandiser
Kellogg
06.2016 - 08.2017
Store Manager
Murphy USA
06.2012 - 02.2016
Restaurant General Manager
Love's Travel Stops and Country Stores
05.2010 - 06.2012
Supervisor
Aramark Higher Education
08.2008 - 05.2010
No Degree - Aerospace
Middle Tennessee State University
High School Diploma -
Seton Home Study
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