Kia Cheneau
New Orleans,LA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and security roles, including at Alamo. Proven ability to resolve conflicts with empathy while ensuring safety and organization. Skilled in report writing and critical thinking, enhancing operational efficiency and customer satisfaction. Committed to fostering a welcoming environment maintaining high standards.
Overview
6
6
years of professional experience
Work History
Security Officer
Alamo
New Orleans, LA
01.2024 - 02.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Cashier Team Lead
Walmart
New Orleans, LA
09.2023 - 12.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Receptionist
LCMC
New Orleans, LA
04.2021 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service Cashier
Winn Dixie Supermarket
New Orleans, LA
03.2022 - 07.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Customer Service Representative
Target
Metairie, LA
02.2019 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Delgado Community College
New Orleans, LASkills
- Report writing
- General security
- Organization skills
- Data inputting
- Office administration
- Critical thinking
- Customer service
- Call center operations
Timeline
Security Officer
Alamo
01.2024 - 02.2025
Cashier Team Lead
Walmart
09.2023 - 12.2024
Customer Service Cashier
Winn Dixie Supermarket
03.2022 - 07.2023
Receptionist
LCMC
04.2021 - 11.2023
Customer Service Representative
Target
02.2019 - 03.2021
Delgado Community College