Kia Ellis
Jacksonville,FL
Summary
Dynamic, people-oriented professional with keen attention to detail and a consistently positive attitude. Seasoned customer service expert with over 10 years of proven experience, adept at multitasking, prioritizing, and managing time effectively in fast-paced environments. Recognized for exceptional active listening skills and a commitment to delivering stellar service while maintaining strong organizational abilities. Dedicated team player who thrives on collaboration and fosters positive customer relationships.
Overview
8
8
years of professional experience
Work History
Owner
KBranaexcreations LLC
02.2025 - Current
- Managed an Etsy storefront with a 4.9 star rating, processing 100+ transactions annually.
- Maintained meticulous records of custom order specifications, transaction histories, and shipping logs to ensure 100% order accuracy.
- Balanced a high volume of simultaneous custom orders under strict deadlines, consistently meeting or exceeding delivery expectations.
- Handled all billing, invoicing, and payment processing through Shopify, Etsy, and PayPal, ensuring financial data integrity.
- De-escalated tension in high pressure situations- such as shipping delays or material shortages- by offering transparent updates and proactive solutions.
Overnight Stock Associate
Ross Dress for Less
08.2024 - 01.2025
- Monitored inventory levels and organized merchandise for efficient access.
- Unloaded arriving product stock and moved to store display areas.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Optimized backroom organization through diligent sorting and placement of overstock items, facilitating easier access for future restocking needs.
- Assisted in training new Overnight Stock Associates on proper procedures, ensuring consistent performance across the team.
Patient Care Advocate
Foundever (Accredo Core)
06.2024 - 07.2024
- Assisted patients in scheduling prescription orders
- Coordinated patient insurance and medication needs by directly communicating with patients and doctors' offices via phone.
- Responded to inquiries regarding medical requirements, insurance policies, and potential side effects
- Maintain accurate and comprehensive documentation to enhance the customer service process continuously.
Tax Preparer Assistant
Foundever (Intuit)
01.2024 - 05.2024
- Answering general questions, assisted customers with uploading documents, and matching customers with tax experts
- Handled inbound service calls
- Navigate through multiple systems and tools
Retail Associate
DD's Discount
07.2023 - 10.2023
- Process payments by totaling purchases, cash, and store or other credit and debit cards
- Alert management of potential security issues
- Assist with inventory, including receiving and stocking merchandise
- Greet customers, respond to questions, improving engagement with merchandise and providing outstanding customer service.
Owner
KBMore Designs LLC
06.2020 - 06.2023
- Customer service duties, including following up with clients, answering phone calls and handling quality issues
- Communicated with suppliers via emails
- Monitored and maintained office supplies and inventory
- Handled customer inquiries and complaints.
Fraud "Early Warning" Specialist
Citi Bank
03.2018 - 08.2020
- Received 40-50 inbound calls from clients, merchants, etc regarding potential fraud activity
- Reviewed accounts in Sawgrass system for fraud indicators and making outbound calls to cardholders to verify card activity
- Processed security closures and issued cards to clients
- Used Lexis Nexis system to validate client's information.
Education
High School Diploma -
Edward H. White High School
Jacksonville, FL06-2025
Skills
- Problem-Solving Abilities
- Highly motivated and driven to achieve set goals and targets
- Conflict Resolution
- Teamwork
- Positive and professional
- Customer Engagement
- Quick learning ability
- Excellent verbal and written communication skills
- Data Entry
- Proficiency in Microsoft, Powerpoint, and Excel software
- 45 WPM
- Verbal and written communication
Timeline
Owner
KBranaexcreations LLC
02.2025 - Current
Overnight Stock Associate
Ross Dress for Less
08.2024 - 01.2025
Patient Care Advocate
Foundever (Accredo Core)
06.2024 - 07.2024
Tax Preparer Assistant
Foundever (Intuit)
01.2024 - 05.2024
Retail Associate
DD's Discount
07.2023 - 10.2023
Owner
KBMore Designs LLC
06.2020 - 06.2023
Fraud "Early Warning" Specialist
Citi Bank
03.2018 - 08.2020
High School Diploma -
Edward H. White High School