Kia Fitzgerald
Houston,TX
Summary
Detail-oriented Administrative Professional with 15+ years in office operations and client services across diverse sectors. Expertise in client intake, appointment coordination, records management, and communication. Proven ability to manage high-volume workflows while maintaining organization and professionalism in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Site Director
Harmony Education Foundation
Houston, USA
08.2019 - Current
- Directed program operations, supervised staff, ensured compliance, and communicated with parents to foster a collaborative environment.
- Prepared lesson plans, ensuring compliance with nutritional and safety standards to promote student well-being.
- Coordinate student intake, enrollment documentation, attendance tracking, and scheduling.
- Maintained organized records, supporting administrative workflows to enhance program effectiveness.
Volunteer Coordinator
St. John’s United Methodist Church Northwest
Houston, USA
02.2013 - Current
- Assisted leadership in coordinating volunteers and supporting clients during activities and outings to foster engagement.
- Maintained participant records and provided scheduling and event logistics support to enhance program efficiency.
- Welcomed and registered senior clients, ensuring compassionate customer service and a positive experience.
Provider Service Representative / Client Support
Agapé Healthcare
Houston, USA
05.2010 - Current
- Established trusted client relationships through attentive, compassionate support, enhancing client satisfaction.
- Maintained organized documentation and clear communication regarding client services to facilitate effective service delivery.
- Coordinated scheduling, paperwork assistance, errands, and daily needs for elderly clients to ensure seamless support.
Administrative Assistant
Momentum Properties
Houston, USA
04.2004 - 04.2015
- Managed front-office communications and client inquiries to streamline administrative workflows.
- Prepared lease agreements and processed applications to ensure accurate documentation for clients.
- Performed data entry, research, and filing while coordinating property readiness and open houses.
Office Clerk
ProStaff Professionals
Houston, USA
11.1998 - 09.2001
- Managed daily office operations and ensured smooth workflow.
- Handled multi-line phones, customer interactions, billing support, and correspondence to ensure smooth office operations.
- Streamlined filing systems to enhance accessibility and organization of documents.
- Organized files and maintained accurate records for easy retrieval.
- Assisted in preparing documents and reports for internal meetings.
Education
General Education Coursework -
Lone Star Community College
Houston, TXGED -
Houston Community College
Houston, TX 10.1992 - 10.1992
Some College (No Degree) - Clinical Psychology/Biblical Studies
Houston Christian University
Houston, , TXSkills
- Client Intake
- Appointment Scheduling
- Program Oversight
- Administrative Support
- Records Management
- Document management
- Data Entry
- Microsoft Office
- Microsoft Outlook
- Calendar Coordination
- Customer Service
- Stakeholder Communication
- Problem Resolution
- Team Leadership
- Written Communication
- Program operations
- Lesson planning
- Record organization
- Staff supervision
- Problem solving
Timeline
Site Director
Harmony Education Foundation
08.2019 - Current
Volunteer Coordinator
St. John’s United Methodist Church Northwest
02.2013 - Current
Provider Service Representative / Client Support
Agapé Healthcare
05.2010 - Current
Administrative Assistant
Momentum Properties
04.2004 - 04.2015
Office Clerk
ProStaff Professionals
11.1998 - 09.2001
GED -
Houston Community College
10.1992 - 10.1992
General Education Coursework -
Lone Star Community College
Some College (No Degree) - Clinical Psychology/Biblical Studies
Houston Christian University