Kia Frazier
North Wales,PA
Summary
Dynamic professional with a proven track record in customer service and relationship building, notably at Thorne Properties. Excelled in resolving customer complaints, enhancing loyalty, and fostering empathetic client relationships. Skilled in data entry and active listening, adept at leveraging product knowledge for informed recommendations. Achieved increased customer satisfaction through exceptional service and attention to detail.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Thorne Properties
Philadelphia, PA
01.2020 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and procedures.
Hairstylist
Self-employeed
Philadelphia, PA
10.2007 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Distributed business cards outside of salon to generate new business.
- Educated customers on products to maximize benefits.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed loyal following of clients by providing high-quality services.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Sales Associate
Filenes Basement Vacation Outlet
Philadelphia, PA
07.2007 - 07.2008
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Temple University Well Program
Philadelphia, PACosmetology Diploma - Cosmetology
Empire Beauty School
Philadelphia, PA07.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Product knowledge
- Key holder experience
- Cash transactions
Timeline
Customer Service Representative
Thorne Properties
01.2020 - Current
Hairstylist
Self-employeed
10.2007 - Current
Sales Associate
Filenes Basement Vacation Outlet
07.2007 - 07.2008
High School Diploma -
Temple University Well Program
Cosmetology Diploma - Cosmetology
Empire Beauty School