Kia Heard
Pottstown,PA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking employment opportunities to continue to develop and expand skills while facilitating company growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Support Staff Member
Kencrest Services
Pottstown, PA
07.2015 - Current
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our consumers we support.
- Demonstrate leadership by making improvements to work processes and helping to train others.
- Improved operations by working along with Program Manager and staff to find workable solutions.
- Motivate and encourage team members to communicate more openly and constructively with each other.
- Juggle multiple projects and or tasks upon requests of Program Manager
- Prioritize and organize tasks that effectively benefit consumers we support.
House Manager
Merakey Behavioral Health
Willow Grove, PA
04.2007 - 11.2021
- Researched and planned fun activities that would be enjoyable for both residents and guests, including vacations.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Coordinated with community-based treatment providers to meet needs of residents.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Supervised residents preparing meals and handling chores and provided constructive feedback
Education
Associate of Arts - Business Administration
Colorado Technical University
Colorado Springs, CO12.2021
Skills
- Excel spreadsheets
- Professional writing skills
- Microsoft Office
- Meeting planning
- Inventory replenishment
- Computer skills
- Work ethic
- People skills
Certification
ODP incident management certified investigator-2019
Timeline
Lead Support Staff Member
Kencrest Services
07.2015 - Current
House Manager
Merakey Behavioral Health
04.2007 - 11.2021
Associate of Arts - Business Administration
Colorado Technical University