Kia Jarrett
Greensboro,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
Greensboro
07.2023 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Front Desk Receptionist
Silva and Silva Dental Associates
Greensboro, NC
07.2022 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Dental Assistant
Warr Pediatric Dental Associates
High Point, NC
03.2021 - 08.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
Customer Service Representative
Duke Energy
Greensboro, NC
11.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Health Concierge
Aetna
High Point, NC
07.2018 - 03.2019
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Developed strong relationships with patients and families, cultivating trust and rapport for better engagement in the care process.
- Contributed to a welcoming environment by greeting patients upon arrival and addressing any immediate needs or concerns.
- Managed sensitive information with discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
- Maintained accurate records of patient interactions, ensuring effective communication within the care team.
- Collaborated with healthcare providers to ensure timely delivery of services, enhancing patient outcomes.
Front Desk Receptionist
Super 8 Hotel
06.2016 - 01.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
No Degree - Dental Assistant
North Carolina A&T State University
Greensboro, NC03-2020
High School Diploma -
Southeast Guilford High School
Greensboro, NC06-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
Certification
Dental Assisting
Timeline
Customer Service Representative
Alorica
07.2023 - 04.2025
Front Desk Receptionist
Silva and Silva Dental Associates
07.2022 - 12.2022
Dental Assistant
Warr Pediatric Dental Associates
03.2021 - 08.2021
Customer Service Representative
Duke Energy
11.2020 - 03.2021
Health Concierge
Aetna
07.2018 - 03.2019
Front Desk Receptionist
Super 8 Hotel
06.2016 - 01.2018
No Degree - Dental Assistant
North Carolina A&T State University
High School Diploma -
Southeast Guilford High School