Kia Lewis
Lafayette,LA
Summary
Highly motivated and committed Clinical Services Representative with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
2
2
years of professional experience
Work History
Clinical Services Representative
Our Lady Of Lourdes Regional Medical Center
10.2023 - Current
- Assist with onboarding new admits and securing paperwork completion.
- Support hospital efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handle incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Streamline front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhance patient satisfaction by promptly addressing inquiries and providing accurate information.
- Play an instrumental role in maintaining a clean work environment by coordinating hospital maintenance and cleaning schedules.
- Demonstrate excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Play an integral role in hospital-wide events or initiatives, showcasing commitment to both personal and organizational success.
Patient Care Attendant
Ochsner Lafayette General Medical Center
03.2022 - 03.2023
- Upheld infection control and prevention policies across different patient-facing areas.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Identified and assisted with opportunities for performance improvement activities on unit and with other service areas.
Education
Pharmacy Technician Certificate - Pharmacy Technology
Unitech Training Academy - Lafayette
Lafayette, LA05.2021
Skills
- Lab equipment calibration
- Knowledge of EKG rhythm interpretation
- Data Entry
- HIPAA Compliance
- Call Documentation
- Multitasking proficiency
- Computer Skills
- Medical Equipment Operation
Timeline
Clinical Services Representative
Our Lady Of Lourdes Regional Medical Center
10.2023 - Current
Patient Care Attendant
Ochsner Lafayette General Medical Center
03.2022 - 03.2023
Pharmacy Technician Certificate - Pharmacy Technology
Unitech Training Academy - Lafayette
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