Kia Mull
Express Tax Service
Griffin,GA
16
years of professional experience
Dedicated Hotel Receptionist. Led to seamless stay experiences. Enhanced front-desk operations. Strong communicator able to handle diverse guest needs with professionalism. Streamlined check-in processes.
Work History
Front Desks Receptionist
8 Months- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated reservations and handled inquiries using hotel management software.
- Trained new staff on customer service protocols and hotel procedures.
- Resolved guest complaints promptly, enhancing overall satisfaction ratings.
Hotel Receptionist
3 Years 7 Months- Handled reservations simultaneously.
- Secured discounts and partnerships.
- Resolved customer service issues.
- Managed overbooked reservations during peak season.
- Enhanced guest satisfaction.
- Focused on room cleanliness and comfort.
- Resolved billing discrepancies for guests.
- Processed guest inquiries through email, phone, and in-person.
- Promoted hotel loyalty programs.
- Cross-sold hotel dining packages.
- Collaborated with housekeeping and maintenance teams.
- Enhanced overall ratings.
- Maintained lobby presentation and ambiance at peak standards.
- Reflected positively in guest feedback.
Dispatcher
15 Years 7 Months- Coordinated daily dispatch operations to optimize service delivery and client satisfaction.
- Managed real-time communication with drivers to ensure timely pickups and drop-offs.
- Implemented efficient routing strategies, reducing operational delays and improving response times.
- Trained new dispatch staff on software systems and standard operating procedures for consistency.
Host
2 Years 5 Months- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations efficiently, optimizing table turnover and guest flow.
- Collaborated with kitchen staff to coordinate timely meal delivery for guests.
- Trained new hosts on customer service standards and operational procedures.
Hotel Front Desk Clerk
1 Year 11 Months- Monitored lobby and entrance traffic flow.
- Facilitated last-minute bookings.
- Implemented quick response protocols during emergencies.
- Processed guest check-ins and check-outs.
- Took proactive initiative in managing guest feedback.
- Handled bookings during high-demand events.
- Successfully resolved guest complaints and escalations.
- Ensured financial accuracy.
- Handled cash deposit preparation.
- Reconciled cash and card payments.
- Resolved issues within 10 minutes.
- Managed bulk room bookings.
- Replied to guest queries.
- Tracked revenue targets.
Education
Bachelor of Science - Bachelor of Science in Communications
Skills
Supported cash and credit reconciliation processes.
Assisted in managing time effectively in high-traffic hotel settings.
Responded to guest feedback by implementing corrective measures.
Performed multitasking duties while maintaining composure under pressure.
Aided in training staff on front desk standard procedures.
Promoted services and rooms with a sales-oriented approach.
Managed overbooked reservations to optimize guest satisfaction.
Applied revenue optimization techniques to enhance profitability.
Engaged proactively with guests to improve their experience.
Adapted to new reservation systems with ease.
Timeline
Front Desks Receptionist
Crown Plaza Hotel
12.2025 - CurrentRead More
Hotel Receptionist
Hampton Inn Atlanta McDonough
01.2023 - CurrentRead More
Hotel Front Desk Clerk
Motel 6 Norcross, GA - Atlanta Northeast
06.2022 - 05.2024Read More
Host
The Goodz Resturant
03.2022 - 08.2024Read More
Dispatcher
Express Tax Service
01.2011 - CurrentRead More
University of Phoenix
Bachelor of Science from Bachelor of Science in Communications
Read More