Microsoft Excel
Kia Robinson
Administrative Assistant
Fort Washington,Md.
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work History
Administrative Assistant
Ecolab, Inc
08.2022 - Current
- Provide support for area sales representative
- Managed scheduling requests
- Reviewed and distributed customer account information
- Placed orders as requested for customers
- Tracked and coordinated orders
- Processed credits and rebilled customers as needed
- Managed assets that were placed in an idle status
- Coordinated meetings with the area district managers and sales representatives
Virtual Executive Assistant
A.C. Carpentry, LLC
, Washington
01.2017 - 07.2022
- Prepare and review written estimates, contracts, invoice and receipts
- Create new hire documents
- Coordinate meetings
- Maintain company’s work schedule
- Communicate with customers regarding scheduling and inquiries
- Design company marketing tools to include various websites
Sr. Settlement Processor
BancStar Title, LLC
Bethesda, Md.
09.2012 - 10.2015
- Process refinances and purchases from start to finish
- Order, review and clear title issues
- Prepare title commitments
- Prepare documents for settlement including the 2010 HUD
- Communicate with lenders, agents, various government offices and clients
- Prepare executed financial lender documents to be returned to the originator according to specific instructions
- Prepare and remit final lender and owner’s title insurance policies
- Confirm, balance and disburse an authorized funded file
- Prepare documents to be sent for recording and returned to lender
Legal Assistant
BWW Law Group
Bethesda, Md.
01.2012 - 08.2012
- Organized client cabinets containing original executed documents
- Created a spreadsheet and tracking systems for various documents
- Maintained client confidentiality
- Prepared documents for various financial institutions to execute
- Received, tracked and logged original executed documents
- Completed daily reports using an online system
- Prepared packages to be reviewed and sent to courts for foreclosure filing
Settlement Processor
Sheridan Title, Inc
Greenbelt, Md.
12.2003 - 01.2012
- Maintain, balance and disburse funds from escrow accounts
- Research and identify real estate property tax information
- Examine and resolve real estate title issues
- Created tracking spreadsheet for County Land Record recordings
- Prepare sensitive loan and real estate transaction documents to be executed
- Prepare written correspondences for the company attorney
- Prepare executed financial lender documents to be returned to the originator according to specific instructions
- Prepare pre-settlement information to be reviewed by the lender
- Prepare settlement statements and documents according to the lender’s specific instructions
- Prepare and remit title insurance commitments and final title insurance policies
Education
Associates of Arts Degree - Psychology
College of Southern Maryland
01.2017 - 01.2023
Skills
Ability to type 90 wpm Proficient in Salesforce, SAP System for Ecolab, Inc, Title Express, Landtech, Resware, and Microsoft Software including Word, Excel, and PowerPoint Advanced Internet capabilitiesundefined
Accomplishments
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
Software
Salesforce
Work Day
Timeline
Administrative Assistant
Ecolab, Inc
08.2022 - Current
Virtual Executive Assistant
A.C. Carpentry, LLC
01.2017 - 07.2022
Associates of Arts Degree - Psychology
College of Southern Maryland
01.2017 - 01.2023
Sr. Settlement Processor
BancStar Title, LLC
09.2012 - 10.2015
Legal Assistant
BWW Law Group
01.2012 - 08.2012
Settlement Processor
Sheridan Title, Inc
12.2003 - 01.2012
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