Kia Stroman
Philadelphia,PA
Summary
Communications and digital media professional with expertise in content creation, email campaigns, website management, and social media for lifestyle, wellness, and nonprofit sectors. Proficient in developing branded graphics and digital communication strategies while ensuring timely project delivery. Strong writing and design capabilities enhance the ability to maintain consistent messaging across various platforms.
Overview
12
12
years of professional experience
Work History
Freelance Operations & Administrative Specialist
Self-employeed
Philadelphia, Pennsylvania
11.2024 - Current
- Create original branded graphics, marketing materials, PDFs, product mockups, and campaign visuals using Canva.
- Manage social media content calendars, engagement, captions, and analytics across Instagram, TikTok, Pinterest, and YouTube.
- Build newsletters, automated email sequences, and announcements using Mailchimp and ConvertKit.
- Support website and landing page updates through Podia and CMS tools; ensure consistent messaging and branding.
- Write copy for social posts, blogs, emails, product descriptions, and digital campaigns.
Temporary Claims Lead
State Farm
Chadds Ford, PA
11.2022 - 11.2024
- Drafted clear communication updates for claimants, vendors, and internal partners throughout the claims process.
- Managed detailed documentation, digital files, and communication logs for accuracy, compliance, and reporting.
- Coordinated multi-step workflows, timelines, and updates across stakeholders to ensure smooth operational communication.
Executive Administrative Assistant
Susquehanna Intl. Group
Bala Cynwyd, PA
12.2016 - 10.2021
- Assisted with drafting and distributing internal email communications for events, departmental updates, and program initiatives.
- Updated internal webpages and digital content using CMS tools and shared platforms to ensure timely, accurate posting.
- Collaborated with the Marketing team to prepare communication plans and digital materials for special events.
- Coordinated vendor communication and digital assets for the annual flu clinic, ensuring all messaging, schedules, and timelines were aligned.
- Prepared presentations, reports, and communication documents for leadership and cross-functional teams.
- Maintained structured digital filing systems through SharePoint and shared drives, organizing communication and project documents.
Medical Office Coordinator
Penn Medicine
Radnor, PA
10.2013 - 07.2016
- Communicated patient instructions, appointment details, and updates with clarity and professionalism.
- Managed schedules, documentation, and digital records while supporting cross-team communication.
- Prepared reports, intake materials, and internal communication documents for clinical and administrative teams.
Education
High School Diploma -
Martin Luther King
Philadelphia06-2001
Skills
Canva and video editing software
Email marketing platforms
Content management systems
Social media management
Cloud storage solutions
Collaboration tools
Volunteer Leadership Experience
Parent Liaison
Philadelphia Home & School Council | Sep 2008 – Jun 2015
Communicated regularly with parents and school staff through email updates, announcements, and event reminders.
- Drafted and distributed meeting correspondence, agendas, and follow-up notes for parent and school leadership meetings.
- Assisted with fundraising communications, including outreach messages, promotional materials, and event coordination.
- Managed parent inquiries and provided timely responses to ensure clear communication and strong engagement.
- Supported planning and execution of school events by coordinating schedules, content, and digital communications.
- Maintained organized email lists, documents, and communication logs to keep information accessible to staff and parents.
Timeline
Freelance Operations & Administrative Specialist
Self-employeed
11.2024 - Current
Temporary Claims Lead
State Farm
11.2022 - 11.2024
Executive Administrative Assistant
Susquehanna Intl. Group
12.2016 - 10.2021
Medical Office Coordinator
Penn Medicine
10.2013 - 07.2016
High School Diploma -
Martin Luther King