KIA ZYGAJ
Sterling Heights
Summary
Dedicated bartender with a focus on delivering exceptional customer service in fast-paced environments. Maintained an organized workspace while efficiently preparing beverages and managing multiple tasks. Committed to ensuring a positive experience for all patrons through attentive service and adherence to safety protocols.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Bartender
Continental
Troy
09.2024 - Current
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
- Checked customer identification to verify age requirements for alcohol purchases.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prepared alcoholic beverages promptly according to recipes or customer specifications.
- Operated point-of-sale system accurately for processing payments from customers.
- Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
- Took beverage orders from guests and delivered drinks within reasonable time frames.
- Assessed bar inventory and completed requisition sheets to restock supplies.
Bartender
Ford Field
Detroit
06.2024 - Current
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
- Checked customer identification to verify age requirements for alcohol purchases.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Operated point-of-sale system accurately for processing payments from customers.
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
- Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Arranged bottles and glasses to create attractive displays.
- Answered questions about menu selections and made recommendations.
- Mixed liquor, soda, and bitters to prepare cocktails and other drinks.
- Sliced and pitted fruit for garnishing drinks.
Concession & Bar Stand Worker
Non Profit Organization
Southfield
06.2023 - Current
- Demonstrated ability to work well under pressure in a fast-paced environment.
- Maintained friendly attitude when interacting with customers even during busy times.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.
- Checked customer identification to verify age requirements for alcohol purchases.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prepared alcoholic beverages promptly according to recipes or customer specifications.
- Operated point-of-sale system accurately for processing payments from customers.
- Regularly monitored inventory levels and alerted management when supplies were low.
- Utilized problem-solving skills to resolve customer issues quickly.
- Replenished condiments, beverages, and other items to meet customer needs.
- Maintained cleanliness and orderliness of concession stand area.
- Restocked supplies such as napkins, condiments, straws throughout the day for convenience of customers.
- Engaged in friendly conversation while waiting for orders or ringing up menu items to establish friendly customer service.
- Ensured accuracy of food orders before handing them off to customers.
- Provided excellent customer service to all patrons.
- Demonstrated flexibility by working varied shifts including nights, weekends and holidays based on business needs.
- Processed credit card payments with proficiency.
Manager
Creative Cuts Hair Salon
Macomb
07.2000 - 08.2012
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Monitored salon supplies and equipment, ordering new stock as needed.
- Performed store opening and closing procedures and adhered to security protocol.
- Demonstrated knowledge of salon services, products and industry trends to ensure customer satisfaction.
- Maintained a clean and organized work environment for staff and customers.
- Handled customer transactions and counted cash drawers following shifts.
Cashier/ Sub Maker
Tubby Submarines
Roseville
06.1996 - 05.1999
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Maintained a clean and organized workspace while preparing sandwiches in accordance with health codes.
- Developed excellent customer service skills, including building relationships with customers and providing efficient solutions to their needs.
- Handled cash and credit card transactions and handed back correct change.
- Greeted customers in a professional and friendly manner.
- Displayed strong organizational skills by stocking food items, restocking supplies, and cleaning equipment regularly.
- Followed food safety standards for sanitization and storage of food.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.
- Operated store registers and calculated cash drawer totals.
- Prepared sandwiches according to customer requests and dietary needs.
- Demonstrated ability to work collaboratively with diverse teams and customers.
- Proficiently used cash registers to accurately process orders and manage money transactions.
- Swept and mopped facility floors during downtime and after closings.
- Communicated with customers regarding orders, comments, and complaints.
- Crafted a variety of sandwiches and salads to customer specifications.
- Washed and sliced vegetables and stored unused ingredients in proper containers and fridges.
- Followed company policies regarding portion control and waste management practices.
- Wrapped customer sandwiches and prepared to-go orders in disposable bags.
- Accepted payment from customers and made change as necessary.
- Prepped condiment and dressing containers for sandwich toppings.
- Washed dishes, glassware, and silverware after meals.
- Replenished foods at serving stations.
Education
High School Diploma - Roseville, MI
Roseville High School
Roseville, MI06-1999
Licensed in Cosmetology Business - St. Clair Shores
Virginia Ferrell
St. Clair Shores05-1999
Skills
- Customer Loyalty
- Cash Register Operations
- Customer Engagement
- Maintaining Clean Work Areas
- Servsafe Certified
- Custom Drink Preparation
- Health Code Compliance
- Responsible Alcohol Service
- Organizational Abilities
- Billing and Payment Processing
- Beverage preparation
- Alcohol safety procedures
- Work under pressure
- Professional appearance
- Beverage supply orders
- Able to stand [number] hours
- Maintaining a clean bar
- Bar restocking
- Liquor restocking
- Team player attitude
Certification
- Safe Served, Tips
Timeline
Bartender
Continental
09.2024 - Current
Bartender
Ford Field
06.2024 - Current
Concession & Bar Stand Worker
Non Profit Organization
06.2023 - Current
Manager
Creative Cuts Hair Salon
07.2000 - 08.2012
Cashier/ Sub Maker
Tubby Submarines
06.1996 - 05.1999
High School Diploma - Roseville, MI
Roseville High School
Licensed in Cosmetology Business - St. Clair Shores
Virginia Ferrell