Kiael Kelly
Tampa
Summary
Dynamic customer service representative with a proven track record at YMCA, excelling in conflict resolution and fostering customer loyalty. Leveraging critical thinking and active listening skills, I effectively handled escalated issues, ensuring satisfaction for both clients and the organization. Adaptable team player with a strong focus on continuous improvement and discipline.
Nominee for Allstate Wuerffel Trophy
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
YMCA
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
College Football Player
Ball State University
2021 - Current
- Demonstrated adaptability by quickly learning new plays or adopting different positions based on coaching staff recommendations or injuries within the team roster.
- Promoted teamwork by initiating group study sessions for student-athletes struggling academically while balancing their sport commitments.
- Maintained academic eligibility by meeting or exceeding GPA requirements set forth by the school and NCAA regulations throughout my collegiate career.
- Provided motivation to fellow athletes during challenging moments of games or practices, contributing to an uplifting environment.
- Evaluated personal performance after each game, identifying areas for improvement and implementing necessary adjustments during practice sessions.
Education
Bachelor Of General Studies - Sports Administration
Ball State University
Muncie, INSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Teamwork and communication
- Discipline and focus
- Coachability
- Adaptability to change
Timeline
Customer Service Representative
YMCA
06.2023 - Current
College Football Player
Ball State University
2021 - Current
Bachelor Of General Studies - Sports Administration
Ball State University
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