Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kiah Hunter

Santa Barbara,CA

Summary

An ambitious and dedicated professional with extensive experience in retail, customer service, team leadership, and effective communication. Recognized for utilizing strong intercultural and interpersonal communication abilities, as well as fluency in Spanish, to deliver outstanding guest experiences. Excited to bring a results-driven mindset to an exciting new opportunity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Cashier

Ulta Beauty
09.2023 - Current
  • Implement loss prevention measures to minimize shrinkage.
  • Provide exceptional customer service to enhance the overall shopping experience and promote customer loyalty.
  • Collaborate with the store management team to develop and implement strategies to increase upselling and cross-selling opportunities at the cash register, ultimately driving revenue growth.
  • Lead and motivate the cashier team to achieve individual and team sales targets, fostering a competitive and collaborative environment that drives sales performance.
  • Develop and conduct training sessions for cashiers on effective communication and sales techniques to improve customer interactions and drive revenue growth.
  • Analyze sales data and customer feedback to identify trends and opportunities to make informed decisions and drive continuous improvement.

Beauty Advisor

Ulta Beauty
07.2022 - 09.2023
  • Demonstrate expertise in skincare and makeup to provide personalized recommendations to customers based on their skin type and preferences.
  • Participate in ongoing training and development programs to stay informed about the latest beauty trends, product launches, and industry best practices, ensuring consistent and up-to-date product knowledge to provide exceptional customer service and drive sales
  • Create and maintain a customer loyalty program that rewards frequent shoppers and encourages repeat purchases, increasing customer retention and lifetime value for Ulta Beauty.
  • Processed payments, entering sales in register for prompt customer service.
  • Arranged merchandise to present visually appealing displays and attract clientele.

General Merchandiser/Fulfillment (Seasonal)

Target
10.2021 - 01.2022
  • Collaborate with teams to optimize fulfillment processes and ensure timely delivery of seasonal merchandise to meet customer demands
  • Implement targeted promotional campaigns to attract seasonal shoppers and drive sales growth for Target stores.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
  • Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.

Starbucks Barista

Cal Poly Pomona Foundation
07.2021 - 10.2021
  • Uphold Starbucks' core values and store policies.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Education

Bachelor of Science - Communications, Interpersonal Communication

California State Polytechnic University, Pomona
Pomona, CA
05.2024

High school diploma -

Kern Valley High School
05.2019

Skills

  • Training and Mentoring
  • Verbal/written communication
  • Digital Marketing Strategy
  • Email Marketing Strategy
  • Social Media Strategy
  • E-Commerce
  • Canvas design
  • Spanish proficiency

Certification

  • Shopify E-Commerce Specialist, Global Tech - 2024

Timeline

Lead Cashier

Ulta Beauty
09.2023 - Current

Beauty Advisor

Ulta Beauty
07.2022 - 09.2023

General Merchandiser/Fulfillment (Seasonal)

Target
10.2021 - 01.2022

Starbucks Barista

Cal Poly Pomona Foundation
07.2021 - 10.2021

Bachelor of Science - Communications, Interpersonal Communication

California State Polytechnic University, Pomona

High school diploma -

Kern Valley High School

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Kiah Hunter