Kiah Mcleod
Elgin,South Carolina
Summary
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
4
4
years of professional experience
Work History
SPURS
University of South Carolina Housing Department
Columbia , South Carolina
07.2024 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed household errands and other essential duties.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Keyholder
Nothing Bundt Cakes
Columbia , SC
08.2023 - Current
- Ensured store was opened and closed in a timely manner according to company policies.
- Replenished merchandise displays throughout the store as needed.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Tracked stock movement to ensure availability of merchandise for customers.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Assisted customers with product selection and resolving complaints.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Counted and balanced registers.
GSR
Nothing Bundt Cakes
Columbia , South Carolina
05.2023 - 08.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Restocked shelves with freshly baked goods throughout the day.
- Reconciled daily transactions using POS system to ensure accuracy of sales records.
- Promptly notified management if any discrepancies or shortages were discovered.
- Maintained cleanliness of bakery area, including counters, tables, display cases and floors.
- Ensured compliance with health regulations regarding food handling practices.
- Assisted co-workers whenever possible when extra help was needed during peak business hours.
- Established good relationships with regular customers through conversation about their needs or preferences.
- Prepared specialty orders according to customers' requests while adhering to quality standards set by the company.
Cashier
Joanns Fabric and Crafts
Columbia , South Carolina
03.2023 - 05.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
PT Customer Experience Manager
Michaels Arts and Crafts
Columbia , South Carolina
09.2022 - 11.2022
- Oversaw the development of training materials designed to educate team members on how best to provide excellent customer service.
- Identified opportunities for improving existing processes related to providing an outstanding level of service.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Organized backroom stock areas to maximize efficiency when stocking shelves or fulfilling orders.
- Assisted customers with their orders and inquiries at the checkout counter.
- Managed online orders efficiently by fulfilling customer requests promptly and accurately.
- Ensured adherence to all closing procedures and policies.
- Supervised daily operations by establishing procedures and monitoring team performance.
Cashier
Micheals
Columbia, South Carolina
08.2020 - 08.2022
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
Education
Bachelor of Arts - Political Science
University of South Carolina - Columbia
Columbia, SC05-2025
Bachelor of Arts - Sociology
University of South Carolina - Columbia
Columbia, SC05-2025
Associate of Arts - Associate of Arts
Central Carolina Technical College
Sumter, SC05-2022
High School Diploma -
Lugoff Elgin High School
Lugoff, SC06-2020
Skills
- Recordkeeping
- Project Planning
- Microsoft Word
- Team Management
- Microsoft Office
- Analytical and Critical Thinking
- Customer Service
- Data Management
Affiliations
- I help my grandmother with her in home daycare. I helped her take care of kids from couple months old to 4 years old. I usually assist when taking the kids outside and feeding.
- I enjoy reading and listening to podcasts.
Timeline
SPURS
University of South Carolina Housing Department
07.2024 - Current
Keyholder
Nothing Bundt Cakes
08.2023 - Current
GSR
Nothing Bundt Cakes
05.2023 - 08.2023
Cashier
Joanns Fabric and Crafts
03.2023 - 05.2023
PT Customer Experience Manager
Michaels Arts and Crafts
09.2022 - 11.2022
Cashier
Micheals
08.2020 - 08.2022
Bachelor of Arts - Political Science
University of South Carolina - Columbia
Bachelor of Arts - Sociology
University of South Carolina - Columbia
Associate of Arts - Associate of Arts
Central Carolina Technical College
High School Diploma -
Lugoff Elgin High School
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