Kiah Reinert
Enid,OK
Summary
Professional store operations expert prepared for this role. Brings robust experience in optimizing retail performance, inventory management, and customer service excellence. Strong focus on team collaboration and results, adaptable to changing needs. Known for leadership, problem-solving, and fostering positive work environment. Skilled in staff training, process improvement, and strategic planning.
Overview
6
6
years of professional experience
Work History
Store Operations Manager
UPS Store
10.2025 - Current
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
- Assisted in budget development and financial tracking, ensuring adherence to established fiscal guidelines and targets.
- Evaluated sales data and trends to identify opportunities for growth, implementing targeted marketing campaigns accordingly.
- Analyzed competitors'' strategies to adapt our own tactics accordingly, maintaining a competitive edge in the market.
- I was promoted to this position because of my outstanding customer service and how hardworking I was.
UPS Store Associate
UPS Store
12.2024 - 10.2025
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained tidy and organized store to comply with cleanliness standards.
Catering Team Lead
Panera Bread
09.2022 - 07.2024
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Server
Boomerangs Dinner
04.2021 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Ulta Beauty Advisor
Ulta
04.2020 - 07.2021
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
Sales Associate
Dollar General
04.2020 - 07.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Fairview High School
Fairview, OKCosmetology License -
Enid Beauty College
EnidSkills
- Store layout
- Operational efficiency
- Merchandise planning
- Health and safety compliance
- Recruitment and hiring
- Staff management
- Budget planning
- Sales analysis
- Team leadership and coaching
- Customer service
- Friendly and positive
- Retail inventory management
- Cash management
- Operations management
Timeline
Store Operations Manager
UPS Store
10.2025 - Current
UPS Store Associate
UPS Store
12.2024 - 10.2025
Catering Team Lead
Panera Bread
09.2022 - 07.2024
Server
Boomerangs Dinner
04.2021 - 04.2022
Ulta Beauty Advisor
Ulta
04.2020 - 07.2021
Sales Associate
Dollar General
04.2020 - 07.2021
High School Diploma -
Fairview High School
Cosmetology License -
Enid Beauty College