Kiahanna Shirley
Certified Medical Assistant
Toccoa,GA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Certified Medical Assistant
Stephens County Hospital
Toccoa , GA
08.2020 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimize inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Document vital signs and health history for patients in clinic and hospital environments.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing procedures and obtaining consent.
- Scheduled appointments, registered patients.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Front Desk Associate
Planet Fitness Gym
Toccoa , Georgia
08.2019 - 08.2020
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in for improved efficiency and reduced wait times.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Processed payments accurately while adhering to company policies and procedures.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Private Caregiver
12.2018 - 08.2019
- Assisted with bathing
- Took to appointments
- Mobility Support
- Emotional Support
- Prepared Meals
- Medication management
- Light housekeeping
Certified Medical Assistant
Heart Clinics Northwest
Coeur D'Alene, Idaho
10.2017 - 12.2018
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Performed diagnostic tests accurately, including EKGs and placing heart monitors, to contribute to swift diagnosis and appropriate treatment options.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
Certified Medical Assistant
Kootenai OBGYN
Coeur D'Alene, Idaho
04.2012 - 10.2017
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Private Childcare
01.2005 - 01.2017
- Prepared Meals/Bottles
- Completed activities with children
- Assisted with homework
- Bathing when needed
- Maintained safe and fun environment
- Maintained bedtime routine
- Supported Toilet training
- Performed light house work
- Communicating with children and parents
Certified Medical Assistant
North Idaho Foot & Ankle
Coeur D'Alene, Idaho
04.2011 - 03.2012
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Performed diagnostic tests accurately, including X-rays, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Restaurant Hostess
Red Robin
Coeur D'Alene, Idaho
01.2010 - 01.2012
- Greeted and seated guest
- Maintained seating chart
- Food and drink runner
- Helped maintain a clean dining area
- Helped to provide enjoyable dining by ensuring guest had what they needed
- Occasionally used point of sale system to process orders and collect payments.
- Provided excellent customer service
Resident Manager
Beehive Homes Assisted Living
Coeur D'Alene, Idaho
03.2011 - 06.2011
- Oversee the daily operations of the facility
- Manage staff, including training and scheduling
- Develop and maintain relationships with the residents
- Ensure the facility is compliant with all regulations and laws
- Maintain patient records, including medication distribution
- Assist residents with daily activities, including bathing and feeding
Rockwood Cancer Treatment Center
08.2010 - 03.2011
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
North Idaho Direct Primary Care
Hayden, Idaho
05.2010 - 07.2010
- Company Overview: (Externship)
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating the chart.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Demonstrated dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing procedures and obtaining consent.
- Scheduled appointments, registered patients.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- (Externship)
Triple Play Family Fun Center
01.2009 - 01.2010
- Took payments for activities
- Greeted guest
- Answered phones
- Assisted with getting prizes
- Booked parties
- Provided excellent customer service
JB's Restaurant
01.2008 - 01.2009
- Greeted & Seated Guest
- Used Point of Sale system to process orders and collect payments.
- Helped to maintain a clean dining area
- Answered phones and took phone orders
- Provided excellent customer service
- Maintained seating chart
Olive Garden
01.2006 - 01.2008
- Greeted & seated guest
- Used Point of Sale system to process orders and collect payments.
- Helped to maintain a clean dining area
- Answered phones and took phone orders
- Provided excellent customer service
- Maintained seating chart
- Prepared salads
Del Taco
01.2005 - 01.2006
- Took orders via front counter and drive-thru
- Used Point of Sale system to process orders and collect payments.
- Helped to maintain a clean dining area and kitchen
- Line cook
- Provided excellent customer service
Education
Diploma - Phlebotomy
North Idaho College
Coeur D'Alene, United States10-2016
Diploma - Medical Assisting
Carrington College
Spokane, United States05-2010
Skills
Basic life support
Patient care
Patient education
Problem-solving
Vital sign monitoring
Wound care
Sterilization techniques
Verbal and written communication
Payment collection
Multitasking and organization
Injection administration
Specimens collection and processing
Medical records management
Certification
AAMA certified Medical Assistant
Timeline
Certified Medical Assistant
Stephens County Hospital
08.2020 - Current
Front Desk Associate
Planet Fitness Gym
08.2019 - 08.2020
Private Caregiver
12.2018 - 08.2019
Certified Medical Assistant
Heart Clinics Northwest
10.2017 - 12.2018
Certified Medical Assistant
Kootenai OBGYN
04.2012 - 10.2017
Certified Medical Assistant
North Idaho Foot & Ankle
04.2011 - 03.2012
Resident Manager
Beehive Homes Assisted Living
03.2011 - 06.2011
Rockwood Cancer Treatment Center
08.2010 - 03.2011
Medical Assistant
North Idaho Direct Primary Care
05.2010 - 07.2010
Restaurant Hostess
Red Robin
01.2010 - 01.2012
Triple Play Family Fun Center
01.2009 - 01.2010
JB's Restaurant
01.2008 - 01.2009
Olive Garden
01.2006 - 01.2008
Private Childcare
01.2005 - 01.2017
Del Taco
01.2005 - 01.2006
Diploma - Phlebotomy
North Idaho College
Diploma - Medical Assisting
Carrington College
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